Kaseya
IT Management
HelpDeskEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Help Desk Engineer at Kaseya. Skills: Help Desk, IT Support, Microsoft 365, Windows OS. Provide Tier 1 support. Troubleshoot issues”
Industry & Context.
Experience supporting global teams across multiple time zones
What They're Looking For.
Must Have
1–3 years of experience in a Help Desk or IT Support role, knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS, Familiarity with ITSM tools and ticketing systems, Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN), Excellent communication and interpersonal skills, Ability to work independently and manage multiple priorities in a fast-paced environment, Experience supporting global teams across multiple time zones
Nice to Have
CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate
What You'll Do.
Provide Tier 1 support
Resolve incidents and service requests
Maintain documentation
Escalate complex issues
Support onboarding/offboarding
Support hardware provisioning
How You'll Work.
Team & Collaboration
Collaborate with global IT teams
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems. This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams. Responsibilities • Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals. • Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity. • Resolve incidents and service requests using ITSM tools and follow ITIL best practices. • Maintain accurate documentation of issues and resolutions in the help desk system. • Escalate complex issues to appropriate teams while ensuring timely follow-up. • Collaborate with global IT teams to support onboarding/offboarding and har
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