Kaseya
IT Management
HelpDeskEngineer
“Help Desk Engineer at Kaseya. Skills: Help Desk, IT Support, Microsoft 365, Windows OS. Provide Tier 1 support. Troubleshoot issues”
Industry & Context.
Experience supporting global teams across multiple time zones
What They're Looking For.
Must Have
1–3 years of experience in a Help Desk or IT Support role, knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS, Familiarity with ITSM tools and ticketing systems, Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN), Excellent communication and interpersonal skills, Ability to work independently and manage multiple priorities in a fast-paced environment, Experience supporting global teams across multiple time zones
Nice to Have
CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate
What You'll Do.
Provide Tier 1 support
Resolve incidents and service requests
Maintain documentation
Escalate complex issues
Support onboarding/offboarding
Support hardware provisioning
How You'll Work.
Team & Collaboration
Collaborate with global IT teams
Communication Scope
Excellent communication and interpersonal skills
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