Bit by Bit Inc
Managed Service Provider (MSP)
HelpDeskEngineer
“Help Desk Engineer at Bit by Bit Inc. Skills: Help Desk Engineering, Technical Support, Remote Desktop Support, Windows Server Administration, Microsoft O365 Administration, Virtualization Management. Deliver exceptional customer service to end users via phone and email. Manage and update support tickets in the proprietary ticketing system”
What You'll Achieve.
ensuring transparency and resolution from inception to closure
Industry & Context.
problem-solving abilities; Exceptional critical, analytical, and strategic thinking
Work Hours: United States Eastern Time (9 AM - 6 PM EST), based in Indonesia
What They're Looking For.
Must Have
Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025), Experience with Microsoft O365 administration, Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix), command of the English language, with the ability to communicate effectively with US-based clients
Nice to Have
Minimum of 1 year in a Managed Services IT environment, Bachelor’s degree in a technical field, Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet), Proficiency in firewall and switch administration, programming basics, VOIP systems
What You'll Do.
Deliver exceptional customer service to end users via phone and email
Manage and update support tickets in the proprietary ticketing system
Provide remote desktop support and troubleshooting for Windows
and Android/iOS mobile devices
Utilize remote access tools for effective problem-solving
and troubleshoot network and server issues
Deploy and manage antivirus solutions
Administer Microsoft Active Directory
private/hosted email systems
and email spam filters
Perform website and DNS administration tasks
Manage virtual servers using VMware Vsphere
and Microsoft Hyper-V
How You'll Work.
Communication Scope
Exceptional customer service; ability to communicate effectively with US-based clients
Process & Methodology
prioritization, multi-tasking
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