HelpDeskConsultantAssociate

Hourly Range:  $27.30 per hour  About SMU: SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor. About the Position: Primary responsibilities include providing customer service to students, faculty, and staff of the University in relation to technology questions and problems reported. Front line support is provided in person, on the phone and responding to chat or ticket requests. Individual will be responsible for troubleshooting and triaging computer hardware and software issues, loading software, configuring computer software, peripherals, and mobile devices, and providing support for a large number of applications. Essential Functions: Responding to technology questions and problems encountered via help desk channels Participation in career development activities to expand knowledge through technical and professional training Some evening/weekend hours would be required. Would also be on call approximately 3 weeks out of the year for after hour emergencies   Education and Experience: A high school diploma or equivalent is required .  One to two years of experience in computer support (both MAC & PC Platforms) and customer support experience via phone is required. Knowledge, Skills and Abilities: Candidate must