SpikeIT Global Solutions, Inc.
Computer Software
HelpDeskAnalyst
“Help Desk Analyst at SpikeIT Global Solutions, Inc.. Skills: Help desk support, Application troubleshooting. Assist customers with issues. Determine root cause”
Industry & Context.
Troubleshoot problems; Resolve problems
Onsite training
What They're Looking For.
Must Have
Good clear communication skills
Nice to Have
2-year college degree or equivalent technical study, Excellent communication skills, Computer knowledge
What You'll Do.
Assist customers with issues
Support Microsoft applications
Troubleshoot Microsoft applications
Explain technical detail
Adhere to IT policies
Adhere to IT procedures
Adhere to IT standards
Provide first response support
Provide project support
Troubleshoot problems
Support AOC business applications
Provide follow-up status
Document closed problems
How You'll Work.
Communication Scope
Clear communication
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