HELPDESKANALYST

**Hours of Work :** 830a-5p **Days Of Week :** Monday - Friday **Work Shift :** **Job Description :** Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System Your Job Requirements: • High School Diploma or Equivalent required. • Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred. • Related technical school or military experience accepted. • Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications. • 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment • Previous experience in Healthcare Information Services preferred. • Ability to effectively communicate in English, both written and verbally, with technical and non-technical users. • Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems. • Customer service oriented with demonstrated skills in service recovery. • Ability to work any hours to support 24 × 7 operations. • Availability to travel between campuses Your Job Responsibilities: • Adhe