Alpinestars
Manufacturing
HelmetServiceTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Helmet Service Technician at Alpinestars. Skills: Helmet service, Customer support, Product repair. Provide technical evaluations. Provide repairs”
Industry & Context.
Troubleshooting; Problem-solving; Critical thinking
Lift up to 30 lbs, Manual dexterity
What They're Looking For.
Must Have
High school diploma or equivalent
Nice to Have
2+ years technical service experience, 2+ years product support experience, 2+ years warranty administration experience, 2+ years repair services experience, Experience in customer-facing role, Experience with powersports products, Experience with motorsports products, Experience with protective equipment, Experience with technical consumer products, Familiarity with helmet construction, Familiarity with safety equipment, Familiarity with powersports products, Salesforce experience, CRM experience, Case management systems experience, Shopify experience, Passion for motorsports, Knowledge of Alpinestars products, Familiarity with motorcycle helmets, Familiarity with motocross helmets, Familiarity with racing helmet technologies
What You'll Do.
Provide technical evaluations
Provide support for helmet products
Deliver exceptional customer service
Serve as primary point of contact
Support customers through inspection process
Support customers through repair process
Support customers through warranty review
Support customers through resolution process
Act as liaison between customers and teams
Document field issues
Provide feedback for product improvement
Provide feedback for customer experiences
Review customer-submitted claims
Diagnose helmet-related concerns
Issue Return Authorizations
Coordinate incoming helmet inspections
Coordinate service requests
Perform in-house helmet repairs
Conduct detailed inspections
Collaborate with QA teams
Collaborate with Product Development teams
Collaborate with Product Services teams
Track warranty evaluations
Track service records
Assist with quality control investigations
Create weekly reports
Manage inventory of replacement parts
Manage inventory of service components
Process daily intake of service requests
Process daily intake of warranty claims
Process daily intake of repair authorizations
Maintain cleanliness of service workspace
Maintain organization of service workspace
Maintain cleanliness of repair equipment
Maintain organization of repair equipment
Serve as point of contact for customers
Provide troubleshooting guidance
Provide product information
Provide warranty assistance
Provide repair recommendations
Provide replacement options
Maintain timely follow-up with customers
Educate customers on helmet fitment
Educate customers on helmet usage
Educate customers on helmet care
Educate customers on helmet maintenance
Educate customers on helmet safety practices
Communicate technical findings
Maintain helpful approach with customers
Maintain empathetic approach with customers
Maintain customer-focused approach with customers
Escalate complex technical concerns
Collaborate with in-house repair technicians
Collaborate with returns team
Evaluate product concerns
Qualify reported issues
Conduct detailed product inspections
How You'll Work.
Team & Collaboration
Cross-functional departments; Quality Assurance; Product Development; Product Services
Communication Scope
Written communication; Technical findings; Customer communication
Full Job Description
## Description About Alpinestars Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe. Position Summary The Helmet Service Technician will provide technical evaluations, repairs, and support for Alpinestars helmet products while delivering exceptional customer service via email and other customer communication channels. This individual will serve as the primary point of contact for helmet-related service inquiries and will be responsible for supporting customers through the inspection, repair, warranty review, and resolution process. The Helmet Service Technician will also act as a critical liaison between customers, Quality Assurance, Product Development, and Product Services teams by identifying trends, documenting field issues, and providing feedback to improve future products and customer experiences. ## Technical Service Duties Review and evaluate customer-submitted helmet service, warranty, and damage claims. Diagnose helmet-related concerns, including fitment issues, component failures, crash assessments, manufacturing concerns, and accessory compatibility inquiries. Issue Return Authorizations (RAs) and coordinate incoming helmet inspections and service requests. Perform in-house helmet repairs, including shield mechanisms, liners, ventilation components, visor systems, communication system integration, and other approved service procedures. Conduct detailed inspections of returned helmets and document findings using internal systems. Collaborate with Quality Assurance, Product Development, and Product Services teams to identify recurring field issues and opportunities for product improvement. Track and document repairs, warranty evaluations, service records, and parts usage accurately. Assist with
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