WorldStrides
HEIApplyAdministrator
“HEI Apply Administrator at WorldStrides. Skills: HEI Apply platform, Platform administration, Workflow configuration. Administer HEI Apply platform. Configure HEI Apply platform”
What You'll Achieve.
Streamline workflows; Improve user experience
Industry & Context.
Problem-solving skills; Issue resolution
Work onsite 3 days/week
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 2+ years supporting SaaS platforms, 2+ years supporting CRM platforms, 2+ years supporting workflow platforms, 2+ years supporting administrative platforms, Communication skills, Interpersonal skills, Organizational skills, Problem-solving skills, Ability to collaborate with business teams, Ability to collaborate with technical teams, Ability to manage multiple priorities, Ability to learn new systems quickly, Ability to learn new technologies quickly
Nice to Have
Experience with Salesforce, Experience with HubSpot, Experience with HEI Apply, Experience with similar SaaS platforms, Exposure to higher education operations, Exposure to admissions processes, Exposure to enrollment processes, Exposure to study abroad processes, Exposure to student information systems, Familiarity with workflow mapping, Familiarity with process mapping, Familiarity with automation concepts, Familiarity with user journey configuration, Experience with reporting, Experience with spreadsheets, Experience with dashboards, Experience with data analysis, Basic understanding of integrations, Basic understanding of APIs, Basic understanding of system configuration, Experience with integration platforms, Experience with automation platforms, Experience with Zapier, Experience with MuleSoft, Experience with Power Automate, Experience supporting student application systems, Experience supporting student admissions systems, Experience supporting WorldStrides business processes
What You'll Do.
Administer HEI Apply platform
Configure HEI Apply platform
Maintain HEI Apply platform
Configure applicant workflows
Maintain applicant workflows
Configure status transitions
Configure routing rules
Configure operational process stages
Support form maintenance
Support conditional logic setup
Support automated notifications setup
Support portal content setup
Support admissions workflow configuration
Support enrollment workflow configuration
Support approval workflow configuration
Support payment workflow configuration
Support document collection configuration
Support student lifecycle configuration
Translate operational needs into configurations
Translate operational needs into workflows
Support user role management
Support permissions management
Support workflow-based assignments
Participate in onboarding sessions
Participate in workflow workshops
Participate in testing activities
Participate in operational reviews
Coordinate with HEI Apply teams
Assist with integration validation
Assist with data mapping reviews
Assist with testing coordination
Assist with issue resolution
Support reporting setup
Support operational dashboards setup
Support data validation activities
Create user documentation
Create training materials
Create process guides
Participate in continuous improvement initiatives
Improve user experience
How You'll Work.
Team & Collaboration
Business users; IT leadership; Operational teams; HEI Apply teams; Higher Education business stakeholders; Business and technical teams
Communication Scope
Interpersonal skills
Process & Methodology
Process mapping, Automation concepts
Applying for this HEI Apply Administrator role?
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ANONYMOUS · UNFILTERED
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