HebrewSpeakingSupportSpecialist

Mercier Consultancy MD is seeking a Hebrew Speaking Support Specialist to join our team in Sofia, Bulgaria! This position offers paid relocation assistance, making it a great opportunity to advance your career while experiencing a new culture. You will provide exceptional support to Hebrew-speaking customers, ensuring their inquiries and issues are resolved efficiently and professionally. ### Your Role As a Hebrew Speaking Support Specialist, you will be responsible for delivering high-quality customer service across multiple channels, including phone, email, and chat. Your language skills and customer-focused approach will help maintain strong relationships and enhance the overall customer experience. ### Key Responsibilities * Respond promptly to customer inquiries in Hebrew with professionalism and accuracy. * Assist customers by providing clear information and resolving their issues effectively. * Document customer interactions accurately and follow up as required. * Collaborate with internal teams to escalate and resolve complex issues efficiently. * Stay informed about company products, policies, and updates to provide accurate assistance. * Contribute to process improvements and team goals. **Requirements** * Fluency in Hebrew (spoken and written) is required; proficiency in English is advantageous. * Previous experience in customer support or a similar role is preferred. * Excellent communication and interpersonal skills with a customer-oriented mindset. * Ability to work efficiently in a fast-paced and dynamic environment. * Familiarity with CRM systems and customer service tools. * Positive attitude, adaptability, and teamwork spirit. * Willingness to relocate to Sofia with paid relocation support. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. 1500 Euro Signing Bonus 5. Fully Paid Training 6. Health Insurance 7. And Much More...