University of Rochester
Healthcare
HearingAidTech
“Hearing Aid Tech at University of Rochester. Skills: Hearing aid dispensing, Cochlear implant support, Audiological technical support. Provide audiological technical support. Oversee audiological technical support”
Industry & Context.
Troubleshoot hearing aids; Troubleshoot earmolds; Repair hearing aids; Repair earmolds
What They're Looking For.
Must Have
High School diploma or equivalent, 2 years of experience in office, medical office, customer service or technical field, Experience answering phones, Experience with appointment scheduling, Experience with patient registration, Experience with patient check-out, Experience with PCs, Experience with printers/copiers
Nice to Have
Associate's degree, Experience working with audiologists, Experience working with hearing aid dispensers, Experience with Audiometers, Experience with tympanometers, Experience with Verifit, Experience with Noah-link, Experience with Hi-Pro box
What You'll Do.
Provide audiological technical support
Oversee audiological technical support
Support daily clinical operations
Support hearing aid dispensing program
Support cochlear implant program
Provide administrative support
Participate in direct patient contact
Triage hearing aid problems
Triage cochlear implant problems
Repair hearing aid problems
Repair cochlear implant problems
Process new hearing aid orders
Process repair orders
Run electroacoustic tests
Troubleshoot hearing aids
Troubleshoot earmolds
Provide in-office hearing aid repairs
Remain familiar with hearing aid accessories
Remain familiar with replacement parts
Determine appropriate accessories
Open audiology testing area
Close audiology testing area
Provide infection control
Receive ACCESS-VR authorizations
Process ACCESS-VR authorizations
Track state aid applications
Manage stock of clinic supplies
Organize supply of test forms
Maintain supply of test forms
Prepare paperwork for pre-approval
Submit hearing aid pre-approval requests
Handle warranty verification
Handle insurance verification
Support hearing aids loaned out
Document hearing aids loaned out
Manage stock hearing aids
Track stock hearing aids
Manage loaner hearing aids
Track loaner hearing aids
Manage donated hearing aids
Track donated hearing aids
Manage salvaged hearing aids
Track salvaged hearing aids
Manage technical specifications documents
Maintain pediatric hearing aid folders
Maintain adult hearing aid folders
Create new patient files
Provide technical support for Cochlear Implant Program
Maintain CI patient database
Process new CI orders
Send information to potential candidates
Send questionnaires to potential candidates
Order accessories for patients
Correspond with manufacturers
Provide support to ENT providers
Provide support to surgical schedulers
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Support ENT providers; Support surgical schedulers
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