Winning Assistants
Healthcare
HealthcareVirtualAssistant-FrontDesk,Scheduling&InsuranceSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Healthcare Virtual Assistant - Front Desk, Scheduling & Insurance Support at Winning Assistants. Skills: Patient communication, Appointment scheduling, Insurance verification, Billing support. Answer patient phone calls. Manage patient callbacks”
What You'll Achieve.
Timely answering of calls; Accurate appointment scheduling; Efficient handling of callbacks; Accurate insurance verification; Proper payment posting; Consistent patient satisfaction; Reliable attendance
Industry & Context.
Problem-solving; Critical-thinking
Quiet workspace, Professional environment, Reliable internet connection, Noise-canceling headset, Webcam
What They're Looking For.
Must Have
Relevant work experience, Proficient in speaking English, Proficient in writing English, Submit NBI clearance, Submit Local Police Clearance, Available for video meetings
Nice to Have
Medical office experience, Healthcare experience, Nursing experience, Clinical experience, Patient scheduling experience, Front desk operations experience, Insurance verification experience, Prior authorizations experience, Billing support experience, NexTech EHR experience, Virtual assistant experience
What You'll Do.
Answer patient phone calls
Manage patient callbacks
Respond to patient inquiries
Provide customer service
Handle patient concerns
Schedule patient appointments
Reschedule patient appointments
Confirm patient appointments
Manage no-show appointments
Support patient check-in
Support patient check-out
Maintain scheduling records
Verify patient insurance eligibility
Verify patient benefits
Submit prior authorizations
Follow up on prior authorizations
Coordinate with insurance companies
Assist with medical billing
Post patient payments
Maintain billing records
Maintain account records
Update patient records
Maintain patient records
Support front desk operations
Support administrative operations
Assist with documentation
Assist with workflow management
Ensure HIPAA compliance
Maintain patient confidentiality
How You'll Work.
Communication Scope
Phone etiquette; Verbal communication; Electronic communication
Full Job Description
**Job Title: Healthcare Virtual Assistant – Front Desk, Scheduling & Insurance Support** **Position Type:** Full-Time **Work Hours:** 8:30 AM – 5:00 PM CDT **Work Days:** Monday – Thursday **Salary:** $5 – $6 per hour (depending on experience) **Job Code:** DCB-BFR **Workplace:** Remote **Preferred Candidate Location:** Philippines ### About the Role We are seeking a reliable and patient-focused Healthcare Virtual Assistant to support a growing medical practice with front desk operations, patient scheduling, insurance verification, billing support, and administrative tasks. The ideal candidate has experience working in a medical office environment, excels at patient communication, and can confidently manage phone calls, scheduling, insurance-related tasks, and administrative workflows while maintaining a high level of professionalism and accuracy. This is a long-term opportunity for someone who is dependable, detail-oriented, and committed to providing an exceptional patient experience. ### Core Responsibilities ### Phone Support & Patient Communication (Top Priority) * Answer incoming patient phone calls professionally and efficiently * Manage patient callbacks and follow-up communications * Respond to patient inquiries and administrative requests * Provide excellent customer service and patient support through phone and electronic communication * Handle patient concerns with professionalism and empathy ### Appointment Scheduling & Coordination (Top Priority) * Schedule, reschedule, and confirm patient appointments * Manage no-show appointments and rescheduling efforts * Support patient check-in and check-out workflows * Maintain accurate scheduling records within NexTech EHR ### Insurance Verification & Claims * Verify patient insurance eligibility and benefits * Submit and follow up on prior authorizations * Coordinate with insurance companies regarding claims and authorizations * Assist with medical billing tasks and claims follow-up * Post patient payments accu
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