HealthServicesSupervisor

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Operations Supervisor is responsible for supervisory, fiscal, and administrative workflow functions, applicable to reimbursement support programs. This position will give direction, resolve problems and be accountable for setting deadlines to ensure timely completion of work and performance guarantees. This position is responsible for addressing escalated reimbursement questions from patients, insurance companies, providers, and clients specific to pharmaceutical products. Interacts with both internal and external business partners to achieve optimal coverage and reimbursement for pharmaceutical products. **Key Responsibilities** * Provides daily operations support to frontline staff to effectively respond to escalated * issues and complex cases referred to by Healthcare Providers and Patients. * Monitors workload and assigns daily work to frontline staff to ensure productivity * levels are achieved. * Monitors telephone calls and reviews case documentation to ensure quality and * accuracy of frontline staff output. * Evaluates current policies and procedures and develops improved standardized * processes related to Reimbursement services to maximize productivity and * quality excellence thus achieving department objectives. * Coach Manage and Lead direct reports to ensure development of each employee. * Interacts with various departments, as needed, to support