HealthProcessTrainer

Job Title Health Benefits Process Trainer Job Purpose Develop and deliver expert-led training programs on health benefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits. Key Responsibilities * Assist in the planning and execution of learning and development initiatives for new hires within the Health business, across all role levels. * Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements. * Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications. * Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts. * Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols. * Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools. * Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement. * Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops. * Help drive engagement in learning initiatives by creating awareness and communication campaigns. * Ensure all learning and development activities align with organizational goals and compliance requirements. * Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features. * Coach end-users and project teams on best practices, supporting knowledge transition. * Analyze results, learnings, and feedback to iterate and enhance training progr