HealthNavigator

**We are hiring a Health Navigator at BCBST!** In this role, you will support BlueCare Plus Clinical Support at BCBST by serving as a key point of contact for members navigating their healthcare needs. You will assist members by answering questions, completing Health Risk Assessments, and ensuring timely, accurate support through both phone interactions and administrative coordination. This position combines inbound and outbound phone support with clerical responsibilities, allowing you to engage directly with members while also supporting operational workflows that contribute to effective care delivery. You will work closely with members to understand their needs, provide guidance, and help them access appropriate services and resources. You will play an important role in improving the overall member experience by delivering compassionate, member-centered support, responding to inquiries with empathy, and helping ensure smooth coordination of care. Responsibilities also include documenting interactions, supporting team processes, and contributing to improved member engagement and satisfaction. The ideal candidate has experience in a medical office setting or working with senior populations. Success in this role requires strong communication skills, patience, attention to detail, and the ability to work independently. Familiarity with medical terminology is preferred. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. **Note:** * This is a remote role within a collaborative and supportive team environment * Schedule: Weekly Rotating shifts of 7:30–4:00 p.m., 8:00–4:30 p.m., 8:30–5:00 p.m. and 9:00-5:30 p.m. EST * Overtime may be required based on business needs **Job Responsibilities** * Conducting educational telephone calls