One Medical
Healthcare
HealthNavigator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Health Navigator at One Medical. Skills: Patient advocacy, Preventive guidance, Care coordination. Capture patient health information. Room patients”
What You'll Achieve.
Achieve better health outcomes
Industry & Context.
What They're Looking For.
Must Have
6+ months customer service experience, Graduated accredited program or MA certification, Written and verbal communication skills, Proficiency in computer technology
Nice to Have
Medical Assistant certification
What You'll Do.
Capture patient health information
Administer point-of-care testing
Perform screening assessments
Schedule appointments with specialists
Share information with care team
Monitor patient health
Determine preventive measure status
Answer incoming phone calls
Assist with front desk inquiries
Ensure upkeep of clinical space
Provide patient education
Provide anticipatory guidance
Establish healing relationships
How You'll Work.
Team & Collaboration
Integrated primary care team; Collaborative multi-disciplinary teams
Communication Scope
Written communication; Verbal communication
Full Job Description
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Health Navigator at one of our offices presently focused on our Senior Health member population (age 65+), you are an integral part of a primary care team that focuses on supporting a panel of patients with meeting their preventive, chronic, and acute care needs. The Health Navigator's primary responsibilities center around establishing trusting, supportive, and collaborative relationships with patients and their families. This role is comparable to a Medical Assistant role, with an emphasis on human centered and empathetic care. You are an advocate for patients, with a mastery of human connection and a strong drive for service. You have a passion for removing barriers to care, resulting in a truly exceptional in-office patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients. What you'll likely work on: Capture relevant information about
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