Centivo
Clinical
HealthNavigator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Health Navigator at Centivo. Skills: Patient Communication, Clinical Support, Referral Management. Manage incoming patient messages. Assist patients with scheduling”
Industry & Context.
Open to travel for specific marketing or clinical events up to 2x/month
What They're Looking For.
Must Have
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), equivalent clinical background and/or work experience, 2+ years of experience in primary care, ambulatory, or virtual care setting, EMR experience, Excellent communication and organization skills, Demonstrated ability to multitask and prioritize in a virtual, fast-paced environment, Willingness to learn and collaborate with your team
Nice to Have
Spanish-speaking, Experience with telehealth platforms, digital patient communication tools, Familiarity with referral management, insurance eligibility verification, prior authorizations, Knowledge of HIPAA, patient privacy best practices
What You'll Do.
Manage incoming patient messages
Assist patients with scheduling
Answer patient administrative questions
Conduct outbound communication to patients
Call labs or pharmacies for refills
Contact patients and providers
Triage patient requests
Create and route patient cases
Facilitate specialty and imaging referrals
Manage closed-loop referral follow-up
Support prior authorization workflows
Update pre-visit information
Support patients virtually
Obtain medical history
Provide patient education
Manage medical record requests
Retrieve and upload records
Provide cross-coverage across care teams
Respond to patient voicemails
Collaborate with providers
and follow up referrals
Communicate with community specialists
How You'll Work.
Team & Collaboration
Work closely with a close-knit clinical and operations team; Collaborate with providers and operations teams; Works effectively with clinical and operational team members
Communication Scope
Excellent communication skills; Patient-Centered Communication
Full Job Description
We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. As a full-time Health Navigator, you will play a key role in our virtual day-to-day operations of our national virtual primary care practice. You will work closely with a close-knit clinical and operations team, contributing to a meaningful workplace and clinical experience supporting patients and providers within our advanced virtual primary care practice. This role combines administrative coordination, patient communication, and light clinical navigation, ensuring patients receive seamless, timely, and high-quality care. Ideal candidates have prior Medical Assistant experience, strong communication skills, and comfort working in a fast-paced, technology-enabled environment. Excellent candidates will exemplify a passion for delivering exceptional patient experiences, building trust, and having a “no task is too big or too small” attitude. Department: Virtual Primary Care / Care Delivery Location: Remote (U.S.-based) Schedule: Full-time; coverage required between 8am–8pm EST What success looks like: - Patient Communication & Coordination - Provide coverage during business hours to manage incoming patient messages and requests. - Assist patients with scheduling, rescheduling, and confirming appointments. - Answer patient administrative questions and escalate clinical questions appropriately. - Conduct outbound communication to patients by phone as appropriate. - Call labs or pharmacies for refills, clarifications, or updates as directed by providers. - Contact patients and providers to gather necessary clinical or administrative information. - Clinical Support & Escalation - Triage patient requests, escalating urgent medical needs to same-day visits or to the provider team for guidance. - Create and route patient cases in the EMR to th
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