Datavant
healthcare
HealthInformationSpecialist
“Health Information Specialist at Datavant. Skills: process management, customer service, HIPAA compliance. Process all release of information (ROI). Process medical record requests”
What You'll Achieve.
processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy; providing customers with the highest quality product and customer service; Must meet productivity expectations
Industry & Context.
Ability to commute between locations as needed, Able to work overtime during peak seasons when required, Must meet productivity expectations, post-offer health screenings, proof and/or completion of various vaccinations
What They're Looking For.
Must Have
customer service and clerical skills, Proficient in Microsoft Office, including Word and Excel, Comfortable working in a high-volume production environment, Basic computer proficiency, Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis, Professional verbal and written communication skills in the English language, Detail and quality oriented as it relates to accurate and compliant information for medical records, data entry skills, Must be able to work with minimum supervision responding to changing priorities and role needs, Ability to organize and manage multiple tasks, Able to respond to requests in a fast-paced environment
Nice to Have
Medical office experience preferred, Willingness to learn and grow within Datavant, Experience in a healthcare environment, Previous production/metric-based work experience, In-person customer service experience, Ability to build relationships with on-site clients and customers, Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
What You'll Do.
Process all release of information (ROI)
Process medical record requests
Safeguard patient's right to privacy
Ensure authorized individuals have access
Ensure releases of information are in compliance
Receive and process requests for patient health information
Maintain confidentiality and security with all privileged information
Maintain working knowledge of Company and facility software
Adhere to Company and Customer facilities Code of Conduct
Inform manager of work
Assist with additional work duties or responsibilities
Apply medical privacy regulations
Manage patient health records
Safeguard patient records and ensure compliance with HIPAA
Prepare new patient charts
Assemble medical records in standard order
Create digital images of paperwork
Respond to requests for patient records
Answer inbound/outbound calls
Assist with patient walk-ins
Assist with administrative duties
Meet productivity expectations
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Ability to build relationships with on-site clients and customers; Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Communication Scope
Professional verbal and written communication skills
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