Diverge Health
HealthCoach
Neural analysis suggests this role is
optimal for Mid candidates.
“Health Coach at Diverge Health. Skills: patient engagement, patient management, coaching outcomes, patient support, social barrier identification, community resource connection. Provide one-on-one coaching sessions to help patients implement realistic, culturally appropriate lifestyle changes.. Identify social barriers and solutions that help stabilize socio-economic challenges.”
What You'll Achieve.
lowering healthcare costs; improving patient lives; strengthening communities from within; unlocking people's ability to live their healthiest lives; reducing avoidable patient visits to the emergency room; stabilize socio-economic challenges
Industry & Context.
problem solver; able to think critically and strategically; proactively identifies and resolves risks to execution and delivery
Must have a valid driver’s license and car insurance, and access to reliable transportation for patient home visits and community outreach., Lift and carry materials and supplies., Stand, walk, and move for extended periods while conducting community visits or health education sessions., Adapt to varying environmental conditions (both outside while traveling the community and inside patients' homes)., Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
What They're Looking For.
Must Have
3-5 years of work experience in roles or industries that have heavy people interface, 2+ years' experience in customer service, community organizations, teaching or a related field, High School diploma or GED, Residence, or prior long-time residence, in the Cleveland community, Must possess exceptional interpersonal and organizational skills, Comfortable with technology including communication and documentation systems and tools, Willingness to learn new skills and technologies, Ability to adapt and demonstrate resilience in a fast-paced, changing environment, Works well independently and in teams, Must respect unique needs and diverse backgrounds of members of the community, Ability to travel within the must have a valid driver’s license and car insurance, and access to reliable transportation for patient home visits and community outreach, Lift and carry materials and supplies, Stand, walk, and move for extended periods while conducting community visits or health education sessions, Adapt to varying environmental conditions (both outside while traveling the community and inside patients' homes)
Nice to Have
A demonstrated personal commitment to health, wellness and supporting others is preferred, Prior experience using technology systems to engage and document customer interactions, Bilingual preferred (English/Spanish, or English and the dominant language of the community where performing patient work)
What You'll Do.
Provide one-on-one coaching sessions to help patients implement realistic
culturally appropriate lifestyle changes.
Identify social barriers and solutions that help stabilize socio-economic challenges.
Conduct one-on-one patient/coach sessions in patient homes
in their physician’s clinic or at a community setting.
Support patients by teaching and motivating them to reach their health goals.
Assist patients with scheduling and attending their primary care visits.
Thoroughly document patient visits and interactions
in accordance with organizational and broader regulatory guidelines.
Teach patients about their existing health benefits available through their health plan and the broader community and how to access those benefits.
Connect eligible patients with community resources such as food banks
to support broader social needs in support of their overall health.
How You'll Work.
Team & Collaboration
All aspects of our care support are conducted in close collaboration with the patient’s primary care provider.; Working with a supervising Nurse Practitioner on patient case reviews, continuously learning ways to improve patient engagement and coaching outcomes.; Communicating health complications and risks to NP (Nurse Practitioner) for review and triage as necessary across our care team.
Communication Scope
exceptional interpersonal and organizational skills
Full Job Description
At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. At Diverge Health we are a team of entrepreneurs passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, providing independent practices access to specialized resources and clinical programs to address medical, social and behavioral patient needs. Our care ecosystem is equipped with enhanced technology and data interfaces to enable provider and patient success in a value-based environment. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. Could this be you? Diverge Health reinvests in neighborhoods by creating high quality frontline jobs and improving the health and digital literacy of our patients and their families. This role is for anyone looking to chart a new course, with a desire to learn and grow in their career and interested in solving big problems with high impact. If you have an orientation towards learning, an innate desire to do meaningful work, 3-5 years of work experience in roles or industries that have heavy people interface, the community health coach role represents an opportunity for you to meaningfully influence people’s ability
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