CVS Health
Healthcare
HealthCoach
“Health Coach at CVS Health. Skills: Health coaching, Member engagement, Health status assessment. Telephonically outreach Medicare population. Improve medication adherence”
What You'll Achieve.
Improve medication adherence; Improve HEDIS diabetes control; Improve HEDIS blood pressure control; Achieve optimum level of health; Meet goals and objectives; Make ongoing independent healthy healthcare choices; Positively impact members' health; Facilitate member understanding; Enhance short-term health outcomes; Enhance long-term health outcomes; Enhance member's overall wellness
Industry & Context.
Problem solving; Critical thinking
Residence within Eastern or Central Time Zone
What They're Looking For.
Must Have
Residence within Eastern or Central Time Zone, 3-5 years clinical/practice experience, Experience supporting Managed Care and Medicare populations, 1-3 years Microsoft Office experience, Reliable hardwired internet connection
Nice to Have
Active healthcare licensure or certification, 5 years clinical/practice experience, Telephonic coaching experience, Patient education experience, Case management experience, Computer proficiency, Ability to work independently, Time management skills, Organizational skills, Excellent analytical abilities, Problem solving abilities, Critical thinking abilities, Bilingual skills are a plus, Experience with motivational interviewing, Experience with active listening
What You'll Do.
Telephonically outreach Medicare population
Improve medication adherence
Improve HEDIS diabetes control
Improve HEDIS blood pressure control
Address adherence barriers
Utilize member benefits
Outreach to pharmacies
Outreach to prescribers
Conduct assessment of members
Use healthcare knowledge
Use experience of health risk behaviors
Promote behavior changes
Identify integration opportunities
Assist members in meeting goals
Make healthy healthcare choices
Impact members' health
Provide healthcare information
Facilitate member understanding
Help member participate with provider
Incorporate strategies
Address social indicators
Enhance health outcomes
Enhance member wellness
How You'll Work.
Communication Scope
Active listening
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