Soho House & Co.
Hospitality
HeadWaiter/Waitress
Neural analysis suggests this role is
optimal for Senior candidates.
“Head Waiter/Waitress at Soho House & Co.. Skills: Service operations, Staff supervision, Member experience. Greet members warmly. Introduce menus”
What You'll Achieve.
Deliver exceptional dining experiences; Ensure enjoyable member experience; Create memorable experiences; Create personalized experiences; Ensure seamless guest experiences
Industry & Context.
What They're Looking For.
Must Have
2–3 years high-end dining experience, Supervisory or senior waiter experience, Excellent food and beverage knowledge, Excellent wine service knowledge, Interpersonal skills, Leadership skills, Hands-on approach, Confident demeanour, Polished demeanour, Professional demeanour, Exceptional communication skills, Exceptional organisational skills, Familiarity with POS systems, Familiarity with reservation software
What You'll Do.
Ensure immediate engagement
Take accurate food orders
Take accurate drink orders
Accommodate allergies
Accommodate dietary needs
Deliver seamless service
Coordinate with kitchen staff
Coordinate with bar staff
Ensure timely order delivery
Ensure correct order delivery
Provide knowledgeable recommendations
Recommend food pairings
Recommend drink pairings
Maintain exceptional table service
Top up water proactively
Top up wine proactively
Top up beverages proactively
Ensure pristine environment
Handle member requests
Handle special accommodations
Create memorable experiences
Create personalized experiences
Support seamless payment
Uphold professionalism
Supervise daily service
Support waitstaff team
Motivate waitstaff team
Offer training to staff
Offer coaching to staff
Offer consistent feedback to staff
How You'll Work.
Team & Collaboration
Restaurant Manager; Front of House team; Kitchen staff; Bar staff
Communication Scope
Exceptional communication
Full Job Description
The Role… At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well-guided and professional, and maintain the high standards that reflect the identity of the club. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 years' continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Warmly greet members, introduce menus, and ensure immediate engagement upon seating. Take accurate food and drink orders, accommodating any allergies or dietary needs. Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct
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