HeadTeller

**_Location:_** 6306 Forbes Ave Pittsburgh, PA 15217 ** _Hours:_** Monday - Thursday 9:00 am - 4:00 pm Friday 9:00 am - 5:00 pm (Must be flexible around branch hours) **_Function:_** Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. **_Duties and Responsibilities:_** * Proves competencies in bank operations and demonstrates operational excellence by: * Establishing accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual * Use of Bank’s Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner. * Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification). * Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization. * Processing deposits and withdrawals and performing related duties. * Providing additional customer services, which may include bank money orders, and other services. * Accepting various loan payments or other types of payments. * Balancing cash window daily. * Ensures completion of ATM balancing & settlements daily. * Ensures completion of Vault balancing daily. * Having satisfactory Operation Assessment Readiness audit. (OAR) * Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional custome