Soho House & Co.
HeadReceptionist
“Head Receptionist at Soho House & Co.. Skills: leading the front desk team, providing a warm, professional, and seamless welcome, setting the tone for exceptional service, ensuring reception operations run smoothly and efficiently. lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. set the tone for exceptional service”
Industry & Context.
problem solve in real-time to ensure any guest related concerns are addressed and action items have been set; Calm under pressure and adept at resolving issues
What They're Looking For.
Must Have
2–4 years in a receptionist or front-of-house role within a premium hospitality environment, Proficient in reservation systems (e. g. , Opera, Open Table, or equivalent), Calm under pressure and adept at resolving issues with a guest-first mindset
Nice to Have
Previous supervisory or leadership experience preferred, Experience in luxury hospitality or private members clubs
What You'll Do.
lead the front desk team in providing a warm
and seamless welcome to all members
set the tone for exceptional service
ensure that reception operations run smoothly and efficiently at all times
sanitary and safe work environment
desk and coat check closet
redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Prepare daily reports and handovers for management
identifying any service or operational issues
Build relationships with members and guests and communicate and red flags and positive feedback to management
Train and onboard new reception team members
and conduct regular refresher sessions
Monitor reception systems
and ensure data accuracy and compliance
and team communication to maintain full coverage and efficiency
How You'll Work.
Team & Collaboration
key part of the team that strives for success; Train and onboard new reception team members, and conduct regular refresher sessions; Oversee shift rotas, task delegation, and team communication
Communication Scope
communicate and red flags and positive feedback to management; team communication
Applying for this Head Receptionist role?
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