SIXT
Automotive
HeadofWorkforceManagement(m/f/d)
“Head of Workforce Management (m/f/d) at SIXT. Skills: Workforce Management (WFM) strategy, forecasting, scheduling, capacity planning, real-time management, leadership, data and analytics. define and drive the long-term Workforce Management (WFM) strategy for customer service operations. design and refine organizational structures to support business growth”
What You'll Achieve.
optimize staffing; boost productivity; ensure we deliver on our service commitments; driving efficiency, scalability, and operational excellence across the organization; optimize service levels, costs, and employee satisfaction
Industry & Context.
Leverage analytical skills to translate complex data into clear, actionable recommendations
What They're Looking For.
Must Have
10+ years of progressive WFM experience, 5+ years in leadership, proven track record of building and inspiring teams in fast-paced environments, deep expertise in forecasting, scheduling, capacity planning, and real-time management, analytical skills to translate complex data into clear, actionable recommendations, advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel
Nice to Have
Master’s degree or MBA, SQL and cloud-based WFM experience
What You'll Do.
define and drive the long-term Workforce Management (WFM) strategy for customer service operations
design and refine organizational structures to support business growth
ensure accurate forecasting of contact volumes across all channels
align capacity plans with business goals and budgets
oversee scheduling and real-time management
identify and implement automation opportunities
champion innovative WFM technologies
and develop a high-performing WFM team
provide data-driven insights and reports to senior leadership
How You'll Work.
Team & Collaboration
partnering with senior leadership; leading, mentoring, and developing a high-performing WFM team; providing data-driven insights and reports to senior leadership
Communication Scope
Communication; presenting complex information to senior stakeholders with clarity, impact, and inspiration
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