B2Spin
Customer & Player Operations
HeadofWorkforceandPlayerOperationsTechnology
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Head of Workforce and Player Operations Technology at B2Spin. Skills: Workforce management, Operational tooling, Automation, Data ecosystem. Reinvent headcount planning. Reinvent monthly scheduling”
What You'll Achieve.
Eliminate manual data entry; Unlock radical cost efficiencies; Seamless delivery of projects
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
What They're Looking For.
Must Have
Headcount planning, Monthly scheduling, Intraday management, Operational tooling, Third-party WFM tools, In-house solution, Manual data entry, Automated performance-data collection, Automated tools, Continuous checks, Friction-free workflows, Customer journeys, Automated data ecosystem, Performance dashboards, QA data, WFM data, Productivity data, Cost efficiency models, Cost Per Task, Individual staff overheads, Change management process, Tech updates, Feedback channels, Internal stakeholders, Cross-departmental technical projects
What You'll Do.
Reinvent headcount planning
Reinvent monthly scheduling
Reinvent real-time intraday management
Design operational tooling
Scale operational tooling
Lead deprecation of WFM tools
Own vision for in-house solution
Design in-house solution
Deploy in-house solution
Eliminate manual data entry
Rework workflows for efficiency
Engineer automated performance-data collection
Build automated tools for QA
Build continuous checks for QA
Build friction-free workflows for QA
Audit customer journeys at scale
Design automated data ecosystem
Own automated data ecosystem
Build performance dashboards
Blend productivity data
Design cost efficiency models
Implement cost efficiency models
Track individual staff overheads
Establish change management process
Automate feedback channels
Manage internal stakeholders
Align internal stakeholders
Drive cross-departmental projects
Ensure seamless delivery
Ensure operational buy-in
How You'll Work.
Team & Collaboration
Cross-departmental projects; Internal stakeholders; QA teams; Business stakeholders
Process & Methodology
Roadmap planning, Change management
Full Job Description
Who We Are: We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it. The Role - Proactively reinvent headcount planning, monthly scheduling, and real-time intraday management. Move beyond legacy frameworks to design and scale self-driven, highly efficient operational tooling across all teams. - Lead the deprecation of third-party WFM tools. Own the end-to-end vision, design, and deployment of a proprietary, in-house solution that completely eliminates manual data entry through ruthless real-time automation. - Actively challenge the status quo of back-office processes. Don't just optimize what exists—completely rework workflows for maximum efficiency and engineer comprehensive, automated performance-data collection. - Serve as the proactive technical engine driving the QA roadmap. Anticipate the needs of QA teams by building the automated tools, continuous checks, and friction-free workflows required to audit customer journeys at scale. - Design and own a centralized, automated data ecosystem. Build unified daily, weekly, and monthly performance dashboards that seamlessly blend QA, WFM, and productivity data into actionable, real-time insights. - Design and implement sophisticated, automated cost efficiency models. Champion the centralized tracking of "Cost Per Task" and individual staff overheads (tools, devices) to unlock radical cost efficiencies - Establish a resilient, fast-moving change management process for tech updates. Close the loop between quality and execution by automating direct feedback channels from QA back to business stakeholders. - Proactively manage and align internal stakeholders. Act as the
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