One Pass
Prod & Tech
HeadofTechnology&SecurityOperations
“Head of Technology & Security Operations at One Pass. Skills: IT operations, operational security, reliability, security, compliance. reliability, security, and compliance of One Pass’s internal technology environment. strategic leadership and hands-on operational oversight across IT infrastructure, cloud operations, service delivery, cybersecurity operations, and compliance execution”
What You'll Achieve.
scalable, secure, audit-ready, and aligned with business priorities; reliable, high-availability delivery of internal technology services aligned to business needs and SLAs; cost optimization and operational efficiency; improve reliability and reduce manual effort; manage risk-based tradeoffs
Industry & Context.
translate technical challenges into business impact; balance risk management with business velocity
What They're Looking For.
Must Have
Bachelor's degree in Information Technology, Computer Science, or related field, 10+ years of progressive experience in IT operations, security, or related disciplines, 5+ years in a senior leadership or management role, Experience operating in highly regulated or public company environments (SOX controls required), Proven experience owning or supporting security audits and compliance initiatives, Experience with cloud platforms (AWS and/or Azure), Experience with ITSM tools, Experience with modern infrastructure practices, Experience creating, implementing, and testing disaster recovery and incident response plans, Organizational skills, Communication skills, Stakeholder management skills, Executive presence
Nice to Have
Experience in healthcare, fintech, or SaaS environments, Familiarity with HITRUST-aligned controls, Familiarity with PCI requirements, Experience working with enterprise security customers or partners, Experience leading hybrid or remote IT teams
What You'll Do.
and compliance of One Pass’s internal technology environment
strategic leadership and hands-on operational oversight across IT infrastructure
cybersecurity operations
and compliance execution
ensuring technology operations are scalable
and aligned with business priorities
primary owner for IT operations
incident response coordination
and third-party security engagements
Technology Operations & Service Delivery
strategic and operational leadership for IT operations
including infrastructure
system administration
high-availability delivery of internal technology services aligned to business needs and SLAs
IT service management practices
and asset management (ITIL-aligned)
business continuity and disaster recovery planning
driving cost optimization and operational efficiency
track and report on KPIs
and operational risk metrics to executive leadership
automation and modernization initiatives to improve reliability and reduce manual effort
Security Operations & Incident Management
day-to-day operational security management for company systems outside of product engineering
and manage incoming security issues across platforms and stakeholders
operational lead for security incidents
prioritize remediation efforts and manage risk-based tradeoffs
configure and maintain security monitoring
and access management tools
oversee SaaS vendor access
and internal system permissions
onboarding and offboarding access controls
& External Engagement
compliance with internal controls and regulatory frameworks (e. g.
audit readiness and execution
including client audits
security questionnaires
and enterprise security reviews
internal access reviews
permissions validation
and audit evidence collection
external enterprise security stakeholders and auditors
support and document compliance programs across IT
facilitate new hire and ongoing security awareness training
How You'll Work.
Team & Collaboration
partners closely with Engineering, Product, HR, and external stakeholders; partner with Engineering and IT to prioritize remediation efforts; partner with HR and IT on onboarding and offboarding access controls; partner with external enterprise security stakeholders and auditors; Lead, mentor, and develop high-performing IT and operations teams; Foster a culture of accountability, documentation, and continuous improvement; Act as a trusted partner to senior leaders; Communicate effectively with both technical and non-technical stakeholders; comfortable leading through influence across cross-functional teams
Communication Scope
organizational, communication, and stakeholder management skills; Executive presence with the ability to balance risk management with business velocity; Communicate effectively with both technical and non-technical stakeholders
Process & Methodology
incident management, change management, problem management, asset management, business continuity planning, disaster recovery planning
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