MECCA
HeadofTechnologyOperations
“Head of Technology Operations at MECCA. Skills: Technology Operations, Service Delivery, Operational Excellence. Lead and evolve Technology Operations. Drive operational excellence”
What You'll Achieve.
performance, resilience, and cost-effectiveness of Technology Operations; enhance efficiency and end-user experience; operational reporting; commercial outcomes; operational resilience and readiness; high-performing, efficient functions; improving service reliability; creating scalable support models; execute meaningful transformation outcomes; measurable outcomes
Industry & Context.
solutions focused; translate operational performance and risks into insight and recommendations; Ability to translate operational insights, risks, and recurring issues into actionable improvements
What They're Looking For.
Must Have
ITIL certification
Nice to Have
tertiary qualifications in Technology, Information Systems, or related disciplines
What You'll Do.
Lead and evolve Technology Operations
Drive operational excellence
Partner with Technology
Oversee operational tooling
Manage service performance
Ensure operational resilience
Build and develop high-performing teams
How You'll Work.
Team & Collaboration
Partner closely with business leaders; represent Technology Operations in senior and executive forums; Partner with Technology, Digital, Data & Analytics, and business leaders; developing team capability and fostering a strong, collaborative culture; managing competing priorities and navigating complex conversations
Communication Scope
Excellent stakeholder management and communication skills; confidence managing competing priorities; navigating complex conversations across technology and business leadership teams
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