HeadofTechnologyOperations

**Head of Technology Operations** At MECCA, technology operations are critical to how the business runs day to day. When working well, technology is stable, responsive, and largely invisible to the teams who rely on it. Our Core Technology team brings together Domain, Platform, and Technology Operations capabilities to deliver and run MECCA’s technology ecosystem. Domain teams are responsible for business-facing systems across areas such as Retail, Supply Chain, Merchandise, Finance, and People, while Platform teams provide the underlying technology capabilities including infrastructure, security, and core services. Technology Operations ensures these services are stable, responsive, and effectively support the day-to-day running of the business across both Technology and Digital. As Head of Technology Operations, you will lead the strategy, execution, and continuous evolution of MECCA’s technology operations. You will be accountable for the performance, resilience, and cost-effectiveness of Technology Operations, including end-user computing, service delivery, and operational service performance across business-critical environments supporting MECCA’s business across Retail, Distribution Centre, Omnichannel, and Support Centre functions. This permanent role plays a critical leadership position within Core Technology operating as a senior leader alongside Domain and Platform Leads. You will partner closely with business leaders, translate operational performance and risks into insight and recommendations, and represent Technology Operations in senior and executive forums. **The Role You Could Play:** * Lead and evolve Technology Operations across MECCA, ensuring services are stable, scalable, and aligned to business priorities * Drive operational excellence across Service Desk, Level 2 support, workplace technology, incident, problem, and service management * Partner with Technology, Digital, Data & Analytics, and business leaders to improve service performance and