Connected Kerb
Utilities
HeadofTechnicalFieldOperations
“Head of Technical Field Operations at Connected Kerb. Skills: Tactical Operations, Site Adoption, Maintenance Services, Stakeholder Management. Lead tactical operations function. Deliver site adoption strategy”
What You'll Achieve.
Deliver high quality charge points; Ensure value for money; Achieve KPIs; Achieve business objectives; Meet business obligations; Meet regulator obligations; Meet local authority obligations; Support agreed Installation targets; Commission sockets within timescales; Improve customer satisfaction levels; Maintain compliance to high level
Industry & Context.
Problem resolution; Solutions oriented
Eligible to work in UK
What They're Looking For.
Must Have
Degree qualified or significant experience, Eligible to work in the UK, Experience managing change, Experience leading a team, Experience managing budgets, Experience with third party suppliers, Experience with site adoption services, Experience with network improvements, Experience with project management, Experience with commercial corporate experience, Experience with supplier management, Experience with service network building
Nice to Have
Fully qualified electrician, Prince2 or APMP qualification, Experience in infrastructure sector, Experience in technology sector
What You'll Do.
Lead tactical operations function
Deliver site adoption strategy
Ensure charge point provision
Enhance maintenance services
Support product development
Drive performance and quality
Develop new partnerships
Ensure contractor compliance
Implement charge point installation plan
Lead tactical operations team development
Manage property maintenance services
Ensure tactical operations plan robustness
Deliver operational improvements
Monitor network health
Procure goods and services
Lead tactical operations team
Manage business planning
Manage service delivery
Provide strategic project advice
Manage governance framework
Report to senior leadership
Manage site adoption governance
Meet business obligations
Meet regulator obligations
Meet local authority obligations
Support installation targets
Commission installed sockets
Provide expertise and guidance
Implement processes and procedures
Collaborate with account management
Collaborate with delivery teams
Collaborate with product teams
Improve customer satisfaction
Maintain statutory compliance
Maintain other obligations
Update personal development
Develop procedures and policies
Oversee third party supplier services
Manage work allocation
Manage supplier performance
Manage customer feedback
Promote collaboration
Ensure quality systems
Record data accurately
Process data accurately
Support partnership development
Implement performance management
Implement succession planning
Identify staff development needs
Prioritise staff training needs
Agree appraisal plans
Ensure management information availability
Ensure service delivery
Play central role in planning
Play central role in strategy development
Maintain working knowledge of H&S legislation
Manage client escalations
Resolve complex problems
How You'll Work.
Team & Collaboration
Work with senior peers; Collaborate with teams; Work with delivery team; Collaborate with account management; Collaborate with product teams; Work with other Heads of Department; Work with Chief Network Operations Officer
Communication Scope
Difficult conversations
Process & Methodology
Project management experience, Prince2, APMP
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