HeadofSupport

Tern has 11,000 travel advisors on the platform today. We'll have 20,000 by year end. The support team is the foundation that determines whether they will succeed on the platform. Most support orgs at this scale are still reacting. More tickets, more headcount, repeat. We're not doing this. AI is embedded into almost every single workflow as a force multiplier for our human team. We need someone to wire it all together. That's this role. ABOUT TERN Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry by giving power back to the entrepreneurs who built it. Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We're here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations, giving them the modern infrastructure they need to lead the next chapter of travel. But the impact goes beyond business. Travel advisors help clients move more intentionally through the world. When a traveler works with an advisor, they're more likely to avoid overtouristed hotspots and more likely to spend their dollars in places where they can do real good. That's the kind of travel we want more of. At Tern, we believe in small business. We believe in the power of travel. And we're building the future of both. HEAD OF SUPPORT Most software companies treat support as a cost center and education as a nice-to-have. Tern treats both as the thing that determines whether an advisor builds a thriving travel business or churns before they see the product's value. The host agencies coming online in 2026 push our travel advisors on the platform to 20,000+ by year-end. Support owns the education layer for all of them, from day one through long-term feature adoption, regardless of where someone is in their implementation or whether they have a dedicated success lead. This role serves the masses. Every advisor, at every stage of their journey w