GetYourGuide
HeadofSupplierEnablement
“Head of Supplier Enablement at GetYourGuide. Skills: Supplier Support Engine, Operational Excellence, Cross-functional Partnership, Leadership. Own the supplier support engine. Own the end-to-end supplier support experience”
What You'll Achieve.
response times; First contact resolution; quality; supplier CSAT/NPS; backlog health
Industry & Context.
Work from anywhere in the world for 30 days per year
What They're Looking For.
Must Have
8+ years in operations, customer success, or service delivery, 4+ years leading leaders and multi-team organizations, Proven track record running complex support/ops functions with clear KPIs and continuous improvement, Leadership confident using data and dashboards to understand performance and set priorities, Experience standardizing processes and driving operational improvements across regions or functions, Familiarity with support tooling, automation, in operations, Engaged with AI practices and tools, Excellent stakeholder management across Product, Tech, Supply and regional teams, Clear, concise communicator in English
Nice to Have
Marketplace/Travel Marketplace industry experience, Sales team particular account management experience
What You'll Do.
Own the supplier support engine
Own the end-to-end supplier support experience
Ensure consistent support for all suppliers
Drive operational excellence and escalations
Act as senior escalation point
Build monitoring and reporting
Lead Supplier Experience
and Connectivity Support
Partner cross-functionally
Represent supplier operational needs
Lead leaders and build culture
Lead and develop people managers
high-accountability culture
Champion diversity and inclusion
How You'll Work.
Team & Collaboration
Work closely with Product and Supply; Partner with Supply, Sales, Product, Finance, Legal, and Communications; Represent supplier operational needs in new product, policy, and marketplace initiatives; Collaborate and socialize with team members
Communication Scope
Clear, concise communicator in English; adapt from frontline to C-level audiences
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