Pylon
B2B Software
HeadofSolutions
Neural analysis suggests this role is
optimal for Lead candidates.
“Head of Solutions at Pylon. Skills: Solutions leadership, Customer engagements, Team building. Define operating model. Build playbooks”
What You'll Achieve.
Reduce deployment time; Improve customer outcomes
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Built or scaled Solutions function, Ran demos before manager, Hired and developed talent, Built scaling processes, Thrived in ambiguous environments
Nice to Have
Adapt playbook to new category
What You'll Do.
Define operating model
Create repeatable systems
Reduce deployment time
Lead customer engagements
Lead technical escalations
Establish gold standard
Turn best practices into playbooks
Jump into customer situations
Create performance expectations
Partner with Engineering
Partner with Customer Success
Bring customer feedback
Shape company approach
Act as connective tissue
How You'll Work.
Team & Collaboration
Sales Engineering; Implementation; Forward Deployed Engineering; Professional Services; Sales; Product; Engineering; Customer Success
Communication Scope
Customer communication
Process & Methodology
Project management
Full Job Description
At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We're backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List. Company - Series B, $51M raised - Backed by a16z, BCV, General Catalyst, Y Combinator - 100+ employees - Offices in San Francisco and NYC (London coming soon!) The Role We’re hiring our first dedicated Solutions leader. This person will own the technical customer journey end-to-end: from pre-sales solution design to implementation, deployment, and long-term customer success. You’ll build the function, define the playbooks, and set the standard for how technical customer-facing work gets done at our company. This is a player-coach role. We’re looking for someone who can personally lead strategic deployments, run complex customer engagements, and build the systems, processes, and team that allow us to scale. WHAT YOU’LL DO BUILD THE SOLUTIONS FUNCTION - Define and own the operating model for Solutions. - Build the playbooks, processes, and tooling that allow us to scale customer deployments. - Establish clear ownership and interfaces across Sales Engineering, Implementation, Forward Deployed Engineering, and Professional Services. - Create repeatable systems that reduce deployment time while improving customer outcomes. SET THE STANDARD - Personally lead high-impact customer engagements, implementations, and technical escalations. - Establish the gold standard for customer communication, project management, and technical execution. - Turn your own best practices into repeatable playbooks for the team. - Be the leader who can jump into any cu
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