HeadofServiceOperations-APAC

About Rimes Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology. Role Overview: The Head of Service Operations, is a senior regional leader responsible for overseeing client-facing, front line support for a suite of financial technology products, covering both UI-based platforms and complex financial data workflows. The role ensures operational excellence across APAC by standardizing service delivery, driving scalable support models, managing regional resources, and delivering high-quality outcomes for clients. The role leads a matrixed team of support managers and analysts, with direct accountability for some APAC team leaders across different products. The role works cross-functionally with global teams—including Product, Engineering, Implementation, Pipeline Operations, and Business Optimization, to ensure regional readiness, drive continuous improvement, and align support capabilities with product and client needs. The role reports into the Global Head of Service Operations & B&I Managed Services Responsibilities Leadership & People Management: • Lead and manage the APAC front line support organization, including direct and dotted-line oversight of team leads across multiple products. • Foster a high-performing, client-centric culture focused on accountability, collaboration, and continuous improvement. • Provide coaching and development support for regional team leaders and key talent. Resource Management & Capacity Planning: • Own end-to-end workforce planning across the APAC region, ensuring appropriate staffing levels, coverage models, a