Zalando
HeadofRevenueOperations&CRM
“Head of Revenue Operations & CRM at Zalando. Skills: Revenue Operations, CRM, Salesforce, HubSpot. Design revenue operating system. Run revenue operating system”
What You'll Achieve.
Predictable growth; Scalable processes; Coherent CRM ecosystem; Efficient partner lifecycle execution; Measurably reduce manual effort; Improve productivity
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
What They're Looking For.
Must Have
5+ years leadership experience, Led end-to-end transformation initiatives, Analytical background, Expert in Salesforce, Experience owning CRM business processes, Track record of driving automation, Proven leadership capability
Nice to Have
HubSpot or similar tools experience
What You'll Do.
Design revenue operating system
Run revenue operating system
Define commercial processes
Govern commercial processes
Coordinate Sales Operations & Insights activities
Define key performance metrics
Report key performance metrics
Own key performance metrics
Own Salesforce architecture
Own Salesforce roadmap
Own HubSpot use cases
Partner with Product teams
Partner with Tech teams
Partner with Data teams
Scale automation use cases
Lead organizational transformation
Build Rev Ops & CRM team
Lead Rev Ops & CRM team
Drive adoption of processes
Drive adoption of tools
How You'll Work.
Team & Collaboration
Business partner to Sales; Business partner to Partner Management; Business partner to Finance; Business partner to Operations; Business partner to Product; Business partner to Tech; Business partner to Data
Process & Methodology
CRM roll-out, CRM migration, Sales methodology implementation, Function implementation
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