Paired
Internet
HeadofRelationshipCoaching
Neural analysis suggests this role is
optimal for Senior candidates.
“Head of Relationship Coaching at Paired. Skills: Relationship coaching, Team management, Business development. Develop and launch relationship coaching and counseling offering. Define services model, customer journey, operational structure”
What You'll Achieve.
Growth; Customer outcomes; Operational excellence; Long-term commercial success; Acquisition; Engagement; Retention; Session quality; Customer outcomes; Customer satisfaction; Relationship coaching effectiveness
Industry & Context.
US based - fully remote (East Coast only)
What They're Looking For.
Must Have
5+ years of experience in coaching, therapy, counseling, or relationship support industries, Direct client work experience, Experience building, hiring, and managing coaching or therapy teams, Understanding of relationship support methodologies, frameworks, and customer needs, Experience creating educational content, training programs, or coaching curricula, Operational mindset with the ability to design scalable systems and processes, Excellent people management and leadership skills, Data-driven mindset with experience using customer insights and metrics to improve outcomes, Entrepreneurial attitude with comfort operating in ambiguity and building businesses from zero to one, Passion for relationships, coaching/therapy, and helping couples improve their connection, US based
Nice to Have
Deep app experience within relationship coaching, couples therapy, or adjacent wellness categories, Accreditation or formal training in coaching, counseling, psychology, or therapy, Experience building coaching or therapy businesses from an early stage, Familiarity with digital health, wellness, or marketplace-style operational models, Experience working in a fast-growing startup environment, Experience integrating coaching or educational experiences into consumer apps or subscription businesses
What You'll Do.
Develop and launch relationship coaching and counseling offering
Define services model
operational structure
Establish KPIs and success metrics
Conduct market and competitor research
Define Paired’s philosophy
Design structured couples session frameworks
Build training materials
Collaborate with Product and Content teams
Define operational safeguards
escalation procedures
Recruit and manage relationship coaches and therapists
Build systems for coach training
Create relationship services culture
Develop scalable processes for scheduling
Continuously improve customer satisfaction
Ensure seamless relationship coaching experience
Help define intake flows
Support implementation of operational tools
Ensure coaches operate within agreed scope
Maintain high standards of customer care
How You'll Work.
Team & Collaboration
Partner with leadership to shape long-term vision; Collaborate with Product and Content teams; Work closely with Product, Engineering, CRM, and Operations teams
Full Job Description
### About Paired At Paired, we’re on a mission to help couples stay in love. So we created a fun, safe space for couples to explore their relationship and grow together - both digitally and in real life. Backed by expert advice and research, our app delivers engaging questions, games, and quizzes that improve key relationship skills in 5 minutes a day. Alongside this, we offer a growing range of physical products for couples, extending our brand beyond the screen and into everyday moments of connection. Our app is the #1 couples app globally with more than 12M downloads, 250,000 daily active users, and £5M of fundraising to date. We’ve won multiple awards from Apple and Google, recognizing us for our innovative approach to romantic relationship health. ### About The Role Paired is expanding into relationship coaching and counseling, and we are seeking an exceptional leader to build and scale this new business line. In this entrepreneurial role, you’ll have full ownership of building Paired’s relationship coaching and counseling offering from the ground up. You’ll define the offering, recruit and manage relationship coaches/therapists, and work closely with our team to integrate these services deeply into the Paired experience. You will be at the head of this emerging business line, owning growth, customer outcomes, operational excellence, and long-term commercial success. This is a unique opportunity to shape an entirely new category at the intersection of coaching, relationships, and technology — backed by the audience, brand, and resources of the #1 app for couples. ### What Your Role Encompasses ### Strategy & planning * Develop and launch Paired’s relationship coaching and counseling offering * Define the services model, customer journey, and operational structure for the MVP and beyond * Establish KPIs and success metrics across acquisition, engagement, retention, session quality, and customer outcomes * Conduct ongoing market and competitor research to identif
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