Block
HeadofProduct,SquareTrust&Safety
“Head of Product, Square Trust & Safety at Block. Skills: Product Management, Trust and Safety Strategy, Risk and Identity Product Leadership, Seller Trust Building, Global Scaling. Setting the Square-wide strategy for building and maintaining seller trust. Strategic shifts across Risk and Identity product areas”
What You'll Achieve.
Risk Loss Rate; Seller Trust metrics; Access expansion for trusted sellers; Ecosystem health
Industry & Context.
Make tradeoffs between seller access and ecosystem protection; Make tradeoffs between growth enablement and fraud prevention
What They're Looking For.
Must Have
8+ years of product management experience, Experience leading Product teams across multiple product areas, Track record of successful platform/infrastructure product development, Experience with trust & safety, risk, identity, or compliance products, Proven ability to drive cross-functional alignment across large organizations, Experience managing regulatory requirements and compliance-driven product development
Nice to Have
Experience with payments or fintech products, Background in fraud prevention, identity verification, or KYC/AML, Experience unifying or merging product organizations, Track record with both internal tooling and customer-facing product development, Familiarity with ML/AI-powered risk and fraud detection systems, Experience with identity verification providers (Veriff, Onfido, Persona, Jumio), Knowledge of global regulatory frameworks (FATF, AMLD, GDPR, CFPB)
What You'll Do.
Setting the Square-wide strategy for building and maintaining seller trust
Strategic shifts across Risk and Identity product areas
Unifying two organizations into a cohesive force
Influence the entire Square ecosystem for the needs of trust and seller protection
Making tradeoffs between seller access and ecosystem protection
Making tradeoffs between growth enablement and fraud prevention
Accountable for Risk Loss Rate
and the health of the Square ecosystem
Embedding trust considerations across all seller-facing products and experiences
Creating seamless experiences and shared platforms
Leading the product organization across multiple product areas including Identity Verification
Owning the primary strategic initiative to build and maintain trust with sellers throughout their lifecycle
Engaging with external partners including regulatory bodies
and identity verification providers
Driving accountability for Risk Loss Rate
Access expansion for trusted sellers
Shaping the GTM and Product strategy for Trust and Safety
Prioritizing work across Risk and Identity product areas
Influencing prioritization of trust and compliance capabilities across Square products
Validating product strategies
Driving execution across multiple functions and organizations including Product
How You'll Work.
Team & Collaboration
Drive cross-functional alignment across large organizations; Drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations
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