Harvey

LegalTech

HeadofProductOperations

$244–366k New York, New York, United States FULL TIME
The Brief

“Head of Product Operations at Harvey. Skills: Product Operations, Systems Thinking, Data Analysis. Build and Scale a High-Performing Product Operations Function. Own the product operations function”

What You'll Achieve.

Ship products with speed and precision; Ensure operational capabilities scale alongside product growth; Product operations function becomes a genuine competitive advantage

Industry & Context.

LegalTech
Problems you'll solve

Structured, analytical approach to problem-solving; Make pragmatic decisions in ambiguous environments

What They're Looking For.

Must Have

7+ years of experience in a combination of business operations, management consulting, or B2B software, Led operations teams with a track record of improving operational performance at scale, Operator Mindset with Strategic Range, Data-Driven Leadership, Team Builder

Nice to Have

Experience working closely with or embedded within a product organization, Experience standing up or improving operational dashboards, OKR frameworks, or milestone tracking systems

What You'll Do.

Build and Scale a High-Performing Product Operations Function

Own the product operations function

Define clear standards across product delivery lifecycle

Build the team to hit standards consistently

Hire and develop operators

Establish clear cadences

Drive tight alignment between product

and go-to-market functions

Bring Metrics and Rigor to How We Operate

Build and maintain performance framework

Define and track KPIs

Identify gaps in current processes

Drive continuous improvement

Partner Cross-Functionally to Drive Impact

Work closely with Product leadership

Surface insights that feed into product roadmap

Ensure voice of customer is embedded

Collaborate with engineering

and customer success teams

How You'll Work.

Team & Collaboration

Drive tight alignment between product, engineering, and go-to-market functions; Collaborate with engineering, go-to-market, and customer success teams; Work closely with Product leadership

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