HeadofPlatformOperations

Originally posted on 6 May 2026. The Global Head of Platform Operations is critical to safeguarding the reliability, resilience, and security of Retail & Banking Technology. This role ensures that mission‑critical customer and business platforms operate safely, securely, and within risk appetite, by combining operational excellence with strong IT risk and security engineering stewardship. **The role is pivotal in:** * Preventing, detecting, and responding to high‑impact incidents and security events * Translating regulatory, IT risk, and security requirements into practical engineering and operational controls * Providing senior management with a clear, evidence‑based view on operational resilience, technology risk, and control effectiveness By connecting run, reliability, security engineering, and IT risk management, this role protects ING’s customers, brand, and regulatory standing while enabling stable delivery and innovation at scale. **The team** This role reports hierarchically into the CIO Retail & Banking Technology and functionally to the Head of Engineering & Reliability. The role represents Platform Operations in management and executive forums. * Key stakeholders and partner teams * Platform Operations leadership & run teams – accountable for day‑to‑day stability, availability, and operational discipline across platforms * SRE, Reliability & Observability teams – driving reliability engineering, error budgets, resilience patterns, and operational telemetry * Security Engineering & Cyber Defence teams – aligning secure‑by‑design engineering, vulnerability management, incident response, and detection capabilities * IT Risk Management & Operational Risk stakeholders – connecting operational performance to risk appetite, controls, issues, and regulatory expectations * Major Incident Management (GMIM) & Crisis stakeholders – leading technology response, escalation, and post‑incident learning * R&BT and Banking Technology leadership – via runboards, MTs, and e