Optasia
Fintech
HeadofPeopleOperations
“Head of People Operations at Optasia. Skills: People Operations leadership, scalable HR infrastructure building, global people operations frameworks, HR systems optimization, data-driven service improvement, international HR compliance. Lead the design and delivery of global people operations frameworks, policies, processes, and service standards across the employee lifecycle.. Own and continuously improve core people operations processes including onboarding, employee changes, offboarding, docu”
What You'll Achieve.
build impactful customer experiences; grow our network; provide comprehensive financial access for millions of customers; build scalable infrastructure; ensuring excellent day-to-day service delivery; creating efficient, compliant, and employee-centric people services; meeting a clear set of stretch SLA’s and KPIs; creating a frictionless employee experience; improve operational effectiveness; support international growth; support evolving business complexity
Industry & Context.
systems thinking; process design skills; using data to identify pain points and improve the employee and manager experience
What They're Looking For.
Must Have
deep experience building scalable, high-quality people operations in fast-growing, international businesses, understanding of startup and scaleup culture, operational leadership, systems thinking, process design skills, ability to create efficient, compliant, and employee-centric people services across multiple markets, Experience leading core people operations, HR systems, policy governance, and service delivery in complex international environments, Proven experience meeting a clear set of stretch SLA’s and KPIs, Progressive global HR experience with significant leadership experience in People Operations, shared services and HR operations roles, Proven experience in designing people metric dashboards and reporting, Experienced in analysing and communicating the story behind people data trends in clear and compelling language, Demonstrated success building and improving scalable HR processes, controls, and service delivery models in high-growth, international organizations, knowledge of HR operations, employee lifecycle administration, policy governance, HRIS, data quality and operational risk management, Experience working across multiple countries, with good understanding of local employment law, administration requirements and compliance considerations in the markets where the company operates, Data-driven, employee-centric, and business-oriented approach to process design and service improvement, Experience in a challenging, dynamic, and complex business environment with a focus on multiculturalism and internationalism, Ability to create effective working partnerships with key stakeholders, Ability to quickly build trust with employees, managers, vendors and partners, diplomatic and interpersonal skills with high levels of professionalism and integrity, Ability to plan and prioritize work under tight deadlines, work on own initiative and as a member of a team
Nice to Have
strategic and hands-on People Operations leader who can build scalable infrastructure while ensuring excellent day-to-day service delivery for employees, managers and stakeholders, Comfortable working across multiple countries and balancing standardization with local relevance, compliance and practical business needs, Passionate about process excellence, HR systems, governance and creating a frictionless employee experience across the full employment lifecycle
What You'll Do.
Lead the design and delivery of global people operations frameworks
and service standards across the employee lifecycle.
Own and continuously improve core people operations processes including onboarding
case management and policy administration.
Ensure people operations practices are globally aligned
and scalable across existing and new markets.
IT and senior People stakeholders to manage risk
strengthen controls and improve operational effectiveness.
Drive HR systems optimization
AI workflow automation
and the effective use of people technology.
Establish and monitor service metrics
and quality standards
using data to identify pain points and improve the employee and manager experience.
Lead the development of clear documentation
and manager employee guidance to support consistent execution of people processes.
Manage vendors and external partners relevant to people operations
ensuring service quality
compliance and return on investment.
Build and develop a high-performing People Operations capability that can support international growth and evolving business complexity.
How You'll Work.
Team & Collaboration
Partner with Legal, Finance, Payroll, IT and senior People stakeholders; create effective working partnerships with key stakeholders; work as a member of a team
Communication Scope
analysing and communicating the story behind people data trends in clear and compelling language
Process & Methodology
Ability to plan and prioritize work under tight deadlines
Applying for this Head of People Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Optasia?
Real rants from real employees. Read before you apply.