Flow
Building Operations
HeadofOperations,SaudiArabia
“Head of Operations, Saudi Arabia at Flow. Skills: operational leadership, process building, scalability, property operations, hospitality operations, financial and performance management, leadership and team development. Lead and manage General Managers across the Saudi portfolio, ensuring execution, accountability, and operational consistency. Drive operational excellence across all properties, including resident experience, maintenance, housekeeping, security, amenities, and hospitality servic”
What You'll Achieve.
ensuring execution, accountability, and operational consistency; Drive operational excellence; ensuring exceptional resident experience; maintaining quality and consistency; maintaining premium resident experience and service quality; align operational strategy with company goals
Industry & Context.
Identify operational inefficiencies and implement process improvements
What They're Looking For.
Must Have
10+ years of experience in hospitality, residential operations, property management, or operational leadership roles, experience managing multi-site operations and leading senior property teams, Proven experience building operational systems, SOPs, and scalable processes in a growing organization, Deep understanding of operational excellence, resident experience, and service standards, leadership presence with the ability to drive accountability and operational rigor, Builder mindset with comfort operating in a fast-paced, high-growth environment
Nice to Have
Hospitality background strongly preferred, particularly within premium residential, hotel, branded residence, or lifestyle hospitality environments, Experience operating within Saudi Arabia or the GCC strongly preferred, Arabic fluency is a plus
What You'll Do.
Lead and manage General Managers across the Saudi portfolio
and operational consistency
Drive operational excellence across all properties
including resident experience
and hospitality services
Establish clear operational standards and ensure consistent execution across all communities
Conduct regular property reviews and operational audits to identify gaps and improvement opportunities
Build a culture of operational discipline
and attention to detail
and continuously improve operational SOPs
and service standards across the business
Build scalable operational systems that support rapid portfolio growth while maintaining quality and consistency
Create operational playbooks for property openings
and escalation management
Standardize reporting structures
and accountability frameworks
Partner closely with product
and technology teams to improve operational tools and infrastructure
Identify operational inefficiencies and implement process improvements across the portfolio
Oversee day-to-day property operations with a focus on hospitality
and resident satisfaction
Ensure all properties consistently deliver a premium hospitality-driven living experience
Partner closely with facilities
and development teams to ensure assets are maintained to the highest standards
Drive operational readiness for new property launches
Help define and evolve brand standards for hospitality
and operational quality
Own operational KPIs across the portfolio including occupancy
resident satisfaction
and property performance
Partner with finance and commercial teams on budgeting
and operational cost management
Develop dashboards and reporting mechanisms to monitor operational health and performance trends
Drive operational efficiencies while maintaining premium resident experience and service quality
and develop high-performing property leadership teams
Create clear accountability structures and performance expectations across operations
Foster a hospitality-led culture focused on professionalism
and resident experience
Partner closely with country and global leadership teams to align operational strategy with company goals
How You'll Work.
Team & Collaboration
Partner closely with product, development, and technology teams; Partner with finance and commercial teams; Partner closely with facilities, maintenance, and development teams; Partner closely with country and global leadership teams
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