Workstream
HeadofOperations,DataPrograms
“Head of Operations, Data Programs at Workstream. Skills: Operations, Data Programs, Workforce Management. Lead Workstream's data collection and workforce operations programs. Manage and scale a network of contributors”
Industry & Context.
Exceptional analytical and problem-solving skills; Ability to make high-quality decisions in fast-moving and ambiguous environments
requiring presence of up to 5 days per week in our Menlo Park office
What They're Looking For.
Must Have
8+ years of experience in operations, strategy, consulting, finance, marketplace businesses, or high-growth startup environments, Proven experience leading large-scale operational teams and workforce programs, track record of building and scaling operational systems from zero-to-one, Experience managing complex, cross-functional initiatives with measurable business impact, Exceptional analytical and problem-solving skills with business judgment, Ability to make high-quality decisions in fast-moving and ambiguous environments, Experience managing large contributor, contractor, marketplace, gig economy, or workforce operations programs, executive communication and stakeholder management skills, High ownership mindset with a bias toward action and accountability, Comfortable operating both strategically and tactically when needed, Proven ability to attract, develop, and lead high-performing teams
Nice to Have
Experience at Uber, DoorDash, Mercor, Handshake, Airbnb, Instacart, or similar marketplace businesses, Background in investment banking, private equity, management consulting, or business operations leadership, Experience managing large-scale data collection, labeling, AI operations, or workforce platforms, Familiarity with operational excellence methodologies and workforce optimization systems, Experience building and scaling businesses from early-stage growth through operational maturity, Exposure to AI, data infrastructure, robotics, or technical services delivery
What You'll Do.
Lead Workstream's data collection and workforce operations programs
Manage and scale a network of contributors
Build operational systems
Drive day-to-day business operations
Partner closely with executive leadership
Design and optimize contributor acquisition systems
Build and manage operational teams
Develop reporting frameworks and operational metrics
Analyze operational performance
Lead large-scale cross-functional initiatives
Establish scalable playbooks and operating procedures
Serve as primary operational leader for new program launches
How You'll Work.
Team & Collaboration
Partner directly with executive leadership; Partner closely with executive leadership to define strategic priorities; Lead large-scale cross-functional initiatives across Operations, Product, Engineering, Recruiting, and Program Management
Communication Scope
executive communication; Communicate business performance, operational insights, and recommendations to executive leadership
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