Capital Partners
Retail
HeadofOperations-Bulgaria
Neural analysis suggests this role is
optimal for Senior candidates.
“Head of Operations - Bulgaria at Capital Partners. Skills: Operations management, Strategic planning, Team leadership. Lead and manage all operations. Develop strategic objectives and KPIs”
What You'll Achieve.
Achieve stated objectives; Achieve business growth; Achieve business retention; Meet customer satisfaction; Exceed customer satisfaction; Achieve sales targets; Achieve service targets; Achieve quality targets; Achieve facility appearance targets; Achieve sanitation targets; Achieve cleanliness targets; Achieve labor cost objectives
Industry & Context.
Corrective measures; Troubleshooting
What You'll Do.
Lead and manage all operations
Develop strategic objectives and KPIs
Ensure staff achieve objectives
Review operating results
Take corrective measures
Develop Operations Division's budget
Maintain approved budget
Set required targets and responsibilities
Develop and implement policies and procedures
Comply with company policies
Administer corrective action
Provide leadership and strategic direction
Ensure attainment of business objectives
Direct development of annual objectives
Advise on realistic forecasts
Streamline day-to-day operations
Meet customer expectations
Ensure services meet/exceed satisfaction
Affirm products/goods received correctly
Ensure deliveries comply with policies
Achieve sales objectives
Achieve service objectives
Achieve quality objectives
Achieve facility appearance objectives
Achieve sanitation and cleanliness objectives
Create a positive working environment
Manage internal and external issues
Supervise and develop staff
Ensure implementation of service standards
Ensure efficient operations
Oversee preparation of paperwork
Ensure organized and timely paperwork
Ensure implementation of performance appraisals
Oversee allocation of non-food items
Ensure proper staffing
Achieve labor cost objectives
Comply with county regulations
Monitor marketing activities
Monitor advertising activities
Monitor promotional activities
Ensure effective marketing strategy implementation
Ensure compliance with health regulations
Ensure compliance with safety regulations
Ensure compliance with labor requirements
Ensure workstation cleanliness
Ensure personal hygiene standards
Ensure clean uniform standards
Perform ad-hoc duties
Identify manpower requirements
Coordinate recruiting activities
Conduct employee performance appraisals
Identify training needs
Ensure experience and knowledge transfer
Instruct and lead subordinates
Assist in development of technical skills
Provide training sessions
Provide feedback on performance
Manage and submit reports
Cover operational activities
Report budget activity
Report store performance
Report marketing practices
Report customer satisfaction
Report identification of potential problems
Report forecasts trends
Report special reports regarding operation
Report new products and specifications
Report competitive activity
Report recommendations for corrective action
How You'll Work.
Team & Collaboration
Cross-functional teams; Human Resources Department
Communication Scope
Reporting; Feedback delivery
Full Job Description
Responsible for leading and managing all operations at Euroland, which includes planning, organizing, provide necessary training to achieve stated objectives in operations, sales, costs, employee retention, guest service and satisfaction, cleanliness and sanitation. **Key Roles and Responsibilities** - Develop strategic objectives and KPIs for the Operations Department and ensure that the Operations Department staff are working towards the achievement of these objectives. - Review the operating results of the Operations Division and follow-up to ensure that appropriate measures are taken to correct insufficient results. - Ensure the development of the Operations Division’s budget and maintain approved budget to ensure all employees are working within the assigned budget by setting the required targets and responsibilities. - Ensure the development and implementation of the Operations Division established policies and procedures and comply with the Euroland’s other policies. - Maintain awareness of company policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. - Provide leadership and strategic direction to the Operations team in order to ensure attainment of short term and long-term business growth and retention objectives of Euroland. - Direct the development of the annual objectives in partnership with management, specifically advising on realistic forecasts which are based on: * Historical data. * Market trends. * Competitive activity. * Promotional strategy. * Sales effort. * Realistic costs of operating the sales force. * Sales promotion plans. - Direct & streamline the day-to-day operations in terms of quality, standards and meet the expectations of the customers by ensuring that the services provided meet/ exceed customer satisfaction and retention on a daily basis. - Affirm that all products/goods are received in correct unit count and condition and deliv
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