HeadofOperations

WHY THIS ROLE IS DIFFERENT - You make the pilot real, not the pitch deck. Wayfind has provider pilots launching Q3 2026 and a model Medicare reimburses. Your job is to make it work in the field — real seniors, real advocates, real records. The payment model exists; the operating model is yours to build and prove. - First operator, not employee #20. You're the first implementation lead, the first quality owner, the first "why did this break?" person. How Wayfind runs in the field doesn't exist until you build it. - A funded problem no one has cracked. Seniors' care is fragmented across providers who never connect, and almost no one has stood up the coordination to fix it — because the operational lift is brutal. That lift is the company, and it's your domain. - Founding scope, founding ownership. You own the operating model end to end and sit in the room where the company gets decided. COMPANY DESCRIPTION US older adults do not have a healthcare system that works as one. They move between independent doctors, specialists, pharmacies, hospitals, and insurers that never connect, so no one sees the full picture of their care. As a result, the hardest coordination work falls on patients and families instead of professionals. Families track medications, repeat histories, chase referrals, sort bills, and appeal denials. This leads to fragmented care, unnecessary costs, and avoidable complications. Wayfind https://wayfindcare.com creates the coordination the system never provided. We give every senior a dedicated advocate team led by a registered nurse and powered by purpose-built AI. The team manages appointments and follow-ups, reconciles medications across doctors, appeals denied claims, and catches issues early. The right specialist gets the full history in advance. Because Medicare covers Wayfind, most older adults can now get what only the wealthy have long had: a team whose whole job is making their care work. We're launching pilots with providers in Q3 2026, targeti