HeadofOperations

ABOUT SOMETHINGS Somethings is building the first social wellness platform for teens — a place where a teen can form a real relationship with a mentor who gets them, sticks with them, and helps them get better. 25 million teens in the U.S. are struggling with their mental health. Every one of the thousands of teens who downloads Somethings is struggling. Our job is to make sure they don't just show up — they stay, connect with real humans who care deeply about them, and get the support that they need to thrive. We're backed by General Catalyst, Catalio and world-class healthcare + consumer investors, and we're growing like crazy — in 2025 we grew 1100%, raised our $19.2M Series A, and are on track to 5x in 2026. If you want to be a part of the generationally defining company in mental health, welcome home. ROLE OVERVIEW We're looking for a Head of Operations who will own the engine that delivers Somethings' care: our mentor workforce and the systems, processes, and quality controls that let it scale across states and partners without breaking. The work is high agency, high craft, and high impact: You will run the day-to-day delivery operation that connects thousands of struggling teens to certified peer mentors and build the operational backbone that lets us do it for many more, in more states, at a higher bar, every quarter. When Sales closes a new health plan or state, your operation is what turns that contract into real support reaching real teens. You're walking into a role with real momentum — we're already live with the nation's largest payers and delivering care at scale today. Your job is to make our operation world-class and able to replicable nationwide for the payers that are knocking down our door. This is a foundational leadership role with a clear path to scale with our organization. WHAT YOU'LL DO The Head of Operations owns the end-to-end delivery operation — our mentor and clinical workforce, the systems that support it, the quality and safety contr