PermitFlow
Tech / AI / Software
HeadofOperations
“Head of Operations at PermitFlow. Skills: Lead and scale PermitFlow’s core operations organization, Manage a team of Operations Managers and Operations Leads supported by a global workforce, Own customer operations, Build systems, metrics, and processes that enable the operations team to scale efficiently. Lead and scale PermitFlow’s core operations organization. Manage a team of Operations Managers and Operations Leads supported by a global workforce”
What You'll Achieve.
delivering permitting outcomes for customers; supporting new customer pilots; ensuring excellent service that drives retention and growth; continuously improve operational workflows; translate operational insights into product and AI-driven automation; scale efficiently as the company grows; scale operations in a high-growth startup or tech-enabled services company; operations connects to revenue, retention, and growth; build the systems that power thousands of permitting workflows; transform manual processes into scalable software and AI-driven solutions
Industry & Context.
systems design
What They're Looking For.
Must Have
7–12+ years of experience in operations, at least 3–4 years in a senior leadership role managing managers and large teams, operator who can balance strategy, systems design, and execution, Experience scaling operational processes in a high-growth environment, Comfortable working cross-functionally with product and engineering teams, Proven track record scaling operations in a high-growth startup or tech-enabled services company, Experience managing teams at meaningful scale (100+ people), commercial instincts you understand how operations connects to revenue, retention, and growth, Data-driven decision maker who can define the right metrics, interpret them, and act on them, Experience working alongside or within a product/engineering comfort with technology as a core enabler of operational performance, Excellent communicator and cross-functional you can hold your own in a room with Sales, Engineering, Finance, and the executive team
Nice to Have
Experience in construction, real estate, permitting, or government services is a plus but not required, Experience in marketplaces, services businesses, or tech-enabled operations, Experience implementing automation or AI in operational workflows, Exposure to construction, permitting, or real estate development
What You'll Do.
Lead and scale PermitFlow’s core operations organization
Manage a team of Operations Managers and Operations Leads supported by a global workforce
Partner with Sales and Customer Success to onboard prospective and new customers and help convert them into long-term partnerships
Own customer operations
ensuring customers receive reliable
high-quality service that drives retention and expansion
Work closely with Product and Engineering to identify opportunities for automation and AI-enabled workflows
and processes that enable the operations team to scale efficiently as the company grows
How You'll Work.
Team & Collaboration
Partner with Sales and Customer Success; Work closely with Product and Engineering; cross-functionally with product and engineering teams; hold your own in a room with Sales, Engineering, Finance, and the executive team
Communication Scope
Excellent communicator
Applying for this Head of Operations role?
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