M-KOPA
Corporate
HeadofOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Head of Operations at M-KOPA. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, operational strategy, execution, efficiency, productivity, profitability, risk assessment, mitigation, optimisation, change management, operational innovation, customer engagement, retention, issue resolution, brand standards, commercial optimisation, inventory management, order fulfilment, supply chain efficiency,”
What You'll Achieve.
operational efficiency; cost optimisation; customer satisfaction; profitability
Industry & Context.
What They're Looking For.
Must Have
8–10 years of progressive operations experience, at least 5 years in senior management roles, Proven success leading retail and logistics, customer care, and/or telesales operations, financial acumen with experience in budget and cost management, Demonstrated success leading multi-departmental teams and driving operational transformation, Experience with ERP systems, inventory platforms, and CRM tools, Bachelor's degree in Business, Operations, Supply Chain, or related
Nice to Have
Master's preferred
What You'll Do.
Own operational strategy and execution across M-KOPA Ghana
Define and deliver strategies that enhance efficiency
and profitability across customer care
Partner with the global leadership team to shape and localise operational frameworks
Lead cross-functional teams
Drive the continuous improvement culture
Define and execute operational strategies that enhance efficiency
Partner with the global leadership team to shape and localise operational frameworks and policies
Proactively assess operational risks and implement mitigation and optimisation plans
Lead change management initiatives and champion a culture of continuous improvement and operational innovation
Provide strategic oversight for Customer Care and Collections
ensuring high service standards across call centre and BPO functions
Develop tactical plans for customer engagement
Oversee retail operations
ensuring alignment with brand standards and commercial optimise store processes
and in-store customer journeys
Lead warehouse and logistics operations
ensuring efficient inventory management
and timely distribution
Strengthen supplier and vendor relationships
negotiate value-driven contracts
and implement best practices for supply chain efficiency and cost optimisation
and inspire managers and teams across all operations functions
Own operational budgets
and cost-control initiatives
Deliver regular performance reports and insights to senior leadership
Build organisational capabilities that align with current and future business needs
How You'll Work.
Team & Collaboration
Partner with the global leadership team to shape and localise operational frameworks; Lead cross-functional teams
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] We're actively recruiting a Head of Operations as we continue to scale our leadership team in Ghana. You'll lead the operational engine that delivers exceptional customer experiences and drives financial progress for everyday earners. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/0524125f-275f-4f87-83d9-7d2f25b72c9e/B13.png] The Impact 💚 Your leadership will directly shape how our customers in Ghana experience M-KOPA. We've already helped over 7 million customers access over $2 billion in credit, advancing financial progress for everyday earners. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/0524125f-275f-4f87-83d9-7d2f25b72c9e/B13.png] The Opportunity 🏗️ Own operations end-to-end: Lead customer care, collections, retail, warehouse, and logistics across one of Africa's fastest-growing fintech businesses 💰 Drive real business outcomes: Your success is measured in operational efficiency, cost optimisation, customer satisfaction, and profitability — not just process metrics 🚀 Build and transform: Design and execute operational strategies, lead change management initiatives, and champion a culture of continuous improvement 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) 🌱 Environmental impact: We're working to reduce our carbon footprint, having avoided 2.155 million tonnes of CO₂ to date through clean energy products and circular economy initiatives What You'll Do You'll own operational strategy and execution across M-KOPA Ghana, reporting directly to the General Manager. Define and deliver strategies that enhance e
Applying for this Head of Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about M-KOPA?
Real rants from real employees. Read before you apply.