Hyperbolic Labs

Operations

HeadofOperations

San Francisco, California, United States; New York City, New York, United States; London, United Kingdom FULL TIME Remote Friendly
The Brief

“Head of Operations at Hyperbolic Labs. Skills: own and scale the operational backbone, end-to-end operations across revenue, customers, and infrastructure, implement scalable processes, scale efficiently. own and scale the operational backbone of Hyperbolic during a period of rapid growth. ensuring that revenue operations, customer operations, supply coordination, and internal execution scale smoothly”

What You'll Achieve.

Hyperbolic scales from ~10 to 100+ employees without operational breakdowns; Revenue operations, billing, and invoicing systems are reliable and scalable; GPU supply and customer demand are efficiently aligned; Customers experience smooth onboarding and ongoing platform operations; Clear operational visibility exists across revenue, margin, infrastructure utilization, and key business metrics; Cross-functional communication and accountability improve as the company scales; Manual workflows are transformed into scalable operational systems and processes; The company maintains speed while increasing operational rigor and structure

Industry & Context.

Operations
Problems you'll solve

problem-solving skills

What They're Looking For.

Must Have

10–15 years of experience in operations, business operations, or general management within high-growth technology companies, Proven experience scaling early-stage companies through rapid growth phases, track record owning cross-functional operations across revenue, customers, and internal execution, Experience building scalable systems and processes that replace manual workflows, Hands-on operator who can execute tactically while driving strategic operational improvements, Experience managing and mentoring high-performing operations teams, understanding of financial operations, including budgeting, forecasting, invoicing, and revenue tracking, Experience working in cloud infrastructure, marketplace, software, or infrastructure-heavy businesses, Excellent cross-functional communication, organizational alignment, and problem-solving skills, Comfortable operating in ambiguous, fast-changing startup environments

Nice to Have

Background in cloud infrastructure, GPU compute, AI infrastructure, or marketplace businesses, Experience contributing to revenue operations, pricing strategy, or infrastructure cost management, Experience building operational systems that support distributed or international scaling, Familiarity with early-stage startup environments where ownership is broad and roles evolve quickly, Track record of improving operational efficiency, margins, or customer experience in high-growth environments, Experience working closely with founders or executive teams in high-urgency settings, Experience in AI infrastructure, GPUs, or cloud compute environments is strongly preferred

What You'll Do.

own and scale the operational backbone of Hyperbolic during a period of rapid growth

ensuring that revenue operations

and internal execution scale smoothly

overseeing end-to-end operations across revenue

managing billing and invoicing systems

aligning GPU supply with customer demand

building the operational rigor required to support a global compute marketplace

directly manage and mentor the Business Operations Specialist

supporting execution across finance operations

and cross-functional process design

implement scalable processes that improve visibility

and execution without slowing the company down

How You'll Work.

Team & Collaboration

partner closely with the CEO and leadership team to execute company priorities; improve cross-functional alignment; establish the operational infrastructure necessary for Hyperbolic to scale efficiently; excellent cross-functional communication; organizational alignment

Communication Scope

excellent cross-functional communication

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