Davy
financial services
HeadofOperations
“Head of Operations at Davy. Skills: Operational delivery, Operating model design, Performance management, Continuous improvement. Own end-to-end operational delivery across the full client lifecycle. Lead and integrate core operational activities into a single operating model”
What You'll Achieve.
Efficient, scalable, and client-centric service delivery; Scalable operating model which supports best in class client journeys; Enhance efficiency, scalability, and client outcomes; Sustained high performance; Clear alignment with business strategy and client outcomes; Agreed service levels; Productivity optimisation; Operational cost efficiency; Performance optimisation outcomes; Embedding resilience and governance into day-to-day operations; Measurable outcomes
Industry & Context.
Eligibility to work in Ireland
What They're Looking For.
Must Have
Proven senior leadership experience in operations within regulated financial services, track record of leading end-to-end operational delivery across the client lifecycle, Provide leadership, including coaching and developing senior leaders, building robust succession pipelines, and delivering sustained high performance across teams, Demonstrated ability to design and implement scalable operating models, driving integration across multiple operational functions, Extensive experience in operational performance management, including KPIs, SLAs, quality metrics, and turnaround times, capability in capacity planning, workforce management, and productivity optimisation within high-volume environments, Proven experience driving operational excellence and continuous improvement, including process standardisation and automation, Deep understanding of operational risk, controls, and regulatory requirements, with experience embedding resilience and governance into day-to-day operations, collaboration skills, with experience partnering with Digital, Data, and Technology teams to modernise processes and deliver digitised client journeys, Delivery-focused and pragmatic leader, with a emphasis on service quality, client outcomes, and execution discipline at scale, Track record of delivering significant operational change programmes on time, within scope and with measurables outcomes, commercial acumen, understands how operational decisions connect to financial performance and client outcomes, Ability to build consensus across a complex stakeholder landscape, Data driven decision maker and knowledge of digital workflow platforms and automation solutions
Nice to Have
ideally spanning wealth, capital markets, and/or client servicing environments
What You'll Do.
Own end-to-end operational delivery across the full client lifecycle
Lead and integrate core operational activities into a single operating model
digital and technology capabilities within operational teams
Drive operational excellence through standardisation
including coaching and developing senior leaders
Ensure best in class service delivery aligned to client outcomes
Define and oversee operational performance management
Lead operational capacity planning
Partner with Digital & Data and IT to improve operational processes
Ensure operational readiness and effective adoption of transformation
Own operational cost efficiency and performance optimisation outcomes
Partner with the Head of 1LOD Risk to embed operational risk management
Provide transparent reporting and escalation on operational performance
Ensure full compliance with Central Bank of Ireland (CBI) requirements
Act as a key contact for internal and external audits
How You'll Work.
Team & Collaboration
Working in partnership with Digital, Technology and other senior leaders; collaboration skills, with experience partnering with Digital, Data, and Technology teams; Ability to build consensus across a complex stakeholder landscape
Process & Methodology
Track record of delivering significant operational change programmes
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