BJAK
fintech
HeadofOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Head of Operations at BJAK. Skills: Operations Strategy, Daily Operations, Cross-Functional Teams, Process Improvement. Drive Operational Strategy. Define and execute operational strategies”
What You'll Achieve.
Support growth and align with business objectives; Ensure frictionless execution; Deliver outstanding support; Reduce cost and increase speed
Industry & Context.
problem-solving skills
Work during odd hours, Work on the go, Directly solve issues where needed
What They're Looking For.
Must Have
Bachelor's degree in Business, Operations, Supply Chain, or a related field, 7+ years of experience in senior operations roles, Proven ability to lead and scale operations across logistics, admin, customer experience, and more, leadership, organisational, and problem-solving skills, Hands-on experience managing internal admin and cross-functional execution, Excellent communication and stakeholder management skills, Based in Malaysia or open to relocation
Nice to Have
MBA, Experience in startups or fast-scaling environments, Exposure to tech or fintech ecosystems, Experience building processes in multi-country operations, Knowledge of compliance or regulatory ops
What You'll Do.
Drive Operational Strategy
Define and execute operational strategies
Run Daily Operations Smoothly
Lead Cross-Functional Teams
and mentor operations team
Own Process Improvement
automate where possible
Implement systems that reduce cost
Champion Customer Experience
Lead customer service function
Support Company Admin & Internal Ops
Oversee internal office management
Oversee document control
Oversee vendor relations
Oversee team compliance
Work Flexibly and Lead By Example
Collaborate Across Departments
How You'll Work.
Team & Collaboration
Collaborate with product, HR, finance, and regional teams; Ensure operational excellence across the board
Communication Scope
Excellent communication skills
Full Job Description
ABOUT BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. WHY THIS ROLE MATTERS - You’ll shape and lead operations at one of Southeast Asia’s fastest-growing fintech platforms - Your work will directly impact customer satisfaction, company profitability, and execution velocity - You’ll own strategy, execution, and people leadership across cross-functional teams - You’ll build and streamline systems that support scale across multiple geographies WHAT YOU’LL DO - Drive Operational Strategy - Define and execute operational strategies that support growth and align with business objectives. - Run Daily Operations Smoothly Oversee supply chain, logistics, admin ops, and customer service to ensure frictionless execution. - Lead Cross-Functional Teams - Hire, lead, and mentor a high-performing operations and admin team with a culture of ownership and accountability. - Own Process Improvement - Identify bottlenecks, automate where possible, and implement systems that reduce cost and increase speed. - Champion Customer Experience - Lead the customer service function to deliver outstanding support, stepping in hands-on during high-stakes cases. - Support Company Admin & Internal Ops - Oversee internal office management, document control, vendor relations, and team compliance with policies. - Work Flexibly and Lead By
Applying for this Head of Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about BJAK?
Real rants from real employees. Read before you apply.