BJAK
Operations
HeadofOperations
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“Head of Operations at BJAK. Skills: operational strategy, daily operations management, cross-functional team leadership, process improvement, customer experience championing, internal operations support. Define and execute operational strategies that support growth and align with business objectives. Oversee supply chain, logistics, admin ops, and customer service to ensure frictionless execution”
What You'll Achieve.
support growth; align with business objectives; ensure frictionless execution; reduce cost; increase speed; deliver outstanding support; ensure operational excellence across the board; impact customer satisfaction; impact company profitability; impact execution velocity
Industry & Context.
problem-solving skills; Identify bottlenecks; automate where possible; implement systems that reduce cost and increase speed; directly solve issues where needed; problem-solver
Work Flexibly and Lead By Example, Be ready to work during odd hours, on the go, and directly solve issues where needed
What They're Looking For.
Must Have
Bachelor's degree in Business, Operations, Supply Chain, or a related field, 7+ years of experience in senior operations roles, Proven ability to lead and scale operations across logistics, admin, customer experience, and more, leadership, organisational, and problem-solving skills, Hands-on experience managing internal admin and cross-functional execution, Excellent communication and stakeholder management skills, Based in Malaysia or open to relocation
Nice to Have
MBA is a plus, Experience in startups or fast-scaling environments, Exposure to tech or fintech ecosystems, Experience building processes in multi-country operations, Knowledge of compliance or regulatory ops
What You'll Do.
Define and execute operational strategies that support growth and align with business objectives
and customer service to ensure frictionless execution
and mentor a high-performing operations and admin team with a culture of ownership and accountability
automate where possible
and implement systems that reduce cost and increase speed
Lead the customer service function to deliver outstanding support
stepping in hands-on during high-stakes cases
Oversee internal office management
and team compliance with policies
Work during odd hours
and directly solve issues where needed
and regional teams to ensure operational excellence across the board
How You'll Work.
Team & Collaboration
Lead Cross-Functional Teams; Collaborate Across Departments
Communication Scope
Excellent communication and stakeholder management skills
Full Job Description
ABOUT BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. WHY THIS ROLE MATTERS - You’ll shape and lead operations at one of Southeast Asia’s fastest-growing fintech platforms - Your work will directly impact customer satisfaction, company profitability, and execution velocity - You’ll own strategy, execution, and people leadership across cross-functional teams - You’ll build and streamline systems that support scale across multiple geographies WHAT YOU’LL DO - Drive Operational Strategy - Define and execute operational strategies that support growth and align with business objectives. - Run Daily Operations Smoothly Oversee supply chain, logistics, admin ops, and customer service to ensure frictionless execution. - Lead Cross-Functional Teams - Hire, lead, and mentor a high-performing operations and admin team with a culture of ownership and accountability. - Own Process Improvement - Identify bottlenecks, automate where possible, and implement systems that reduce cost and increase speed. - Champion Customer Experience - Lead the customer service function to deliver outstanding support, stepping in hands-on during high-stakes cases. - Support Company Admin & Internal Ops - Oversee internal office management, document control, vendor relations, and team compliance with policies. - Work Flexibly and Lead By
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