Second Nature
Product & Technology
HeadofOnboarding
“Head of Onboarding at Second Nature. Skills: Onboarding strategy, Process optimization, Customer experience, Team leadership. Develop and implement onboarding strategy. Identify and refine onboarding workflows”
What You'll Achieve.
Reduction in Time-to-Value; Increase in Activation Rates; Customer Satisfaction Scores; Operational Efficiency Gains; Team Performance & Growth
Industry & Context.
Analytical Rigor; Bias for Action
What They're Looking For.
Must Have
5–7 years of experience leading onboarding, process improvement, or customer success operations, 3+ years of experience directly managing and developing high-performing teams, Deep expertise in designing and deploying scalable implementation frameworks that reduce "time-to-value" for complex enterprise clients
What You'll Do.
Develop and implement onboarding strategy
Identify and refine onboarding workflows
Design scalable onboarding programs
Leverage automation and technology
Establish and monitor KPIs
and develop onboarding team
Gather feedback from new customers
How You'll Work.
Team & Collaboration
Work closely with Sales, Product, Customer Success, and Support teams; Align cross-functional executives (Product, Sales, Engineering)
Communication Scope
Exceptional communication skills
Applying for this Head of Onboarding role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Second Nature?
Real rants from real employees. Read before you apply.